At a Glance
- Tasks: Join our Service Desk team, tackling escalated tickets and complex requests daily.
- Company: Dynamic MSP environment focused on collaboration and growth.
- Benefits: Competitive salary, Christmas shutdown, gym discounts, and a dedicated training budget.
- Other info: Clear progression pathway towards specialist roles and professional certifications.
- Why this job: Make a real impact while advancing your career in a supportive setting.
- Qualifications: 3+ years in support roles with strong Microsoft 365 knowledge.
The predicted salary is between 30000 - 40000 € per year.
My client is looking for an experienced Senior Service Desk Engineer to join their Service Desk team with MSP experience. You will be a key technical figure within the team, sitting between the first and third line. On any given day, you may be picking up escalated tickets from first line, jumping onto newly raised complex requests, contributing to client implementations, assisting and running client projects or writing knowledgebase articles that are internal and customer-facing.
This is an exciting opportunity to join a collaborative, supportive environment where your growth is taken seriously and is only limited by your own desire to progress.
- Previous experience working in an MSP environment.
- 3+ years in a second line or senior first line support role.
- Strong working knowledge of Microsoft 365 Administration – Exchange, Teams, SharePoint, OneDrive, InTune, EntraID.
- Hands-on experience with Windows Service, Active Directory, Group Policy, DNS and DHCP.
- Experience supporting MacOS.
- Experience with a PSA tool for ticket management, time logging, and SLA tracking.
Nice to have:
- Microsoft Certifications (MS-900, AZ-900, MD-102, AZ-104 or equivalent).
- Exposure to Azure Infrastructure - VMs, networking, backup, Entra ID.
- ITIL Foundation awareness or certification.
- Familiarity with onboarding new clients into an MSP environment.
£30,000 to £40,000 per year (DOE). Christmas shutdown. Discounted gym membership. Discounts from multiple shops/attractions across the York area. Dedicated training budget and support for professional certifications. Clear progression pathway toward specialist roles.
Senior Service Desk Engineer employer: Candour
Join a dynamic and collaborative team as a Senior Service Desk Engineer, where your expertise will be valued and your professional growth is prioritised. Located in the vibrant York area, we offer a supportive work culture with a dedicated training budget, clear progression pathways, and unique local discounts, ensuring that your career development is only limited by your ambition. With a focus on employee well-being, including a Christmas shutdown and discounted gym memberships, this is an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in MSP environments. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific projects you've worked on. Highlight your experience with Microsoft 365 and any complex requests you've tackled.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the role.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your talents. Plus, it gives us a chance to see your application in the best light possible. Don’t miss out!
We think you need these skills to ace Senior Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in MSP environments and showcases your technical skills, especially with Microsoft 365 and other relevant tools. We want to see how your background aligns with the role!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this position and how you can contribute to our team. Share specific examples of your past experiences that relate to the job description.
Show Off Your Technical Skills:In your application, don’t shy away from mentioning your hands-on experience with Windows Services, Active Directory, and any certifications you hold. We love seeing candidates who are proud of their technical expertise!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Candour
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365 Administration and the tools mentioned in the job description. Be ready to discuss your hands-on experience with Windows Service, Active Directory, and any relevant PSA tools you've used.
✨Showcase Your MSP Experience
Since the role requires MSP experience, prepare examples of how you've successfully navigated challenges in a similar environment. Highlight specific instances where you’ve contributed to client implementations or managed escalated tickets.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about complex requests you've handled in the past and be ready to explain your thought process and the outcomes.
✨Demonstrate Your Growth Mindset
This role values personal growth, so share your aspirations and how you plan to progress within the company. Discuss any certifications you're pursuing or training you've undertaken to show your commitment to continuous learning.
