At a Glance
- Tasks: Handle complex tech issues and support junior engineers in a dynamic environment.
- Company: Join a growing company that values internal progression and teamwork.
- Benefits: Enjoy private healthcare, birthdays off, and funded professional development.
- Other info: Be part of a fun and social team while advancing your career.
- Why this job: Make a real impact by driving service improvements and leading technical projects.
- Qualifications: Experience in a senior or 3rd line role with strong technical knowledge.
The predicted salary is between 35000 - 45000 £ per year.
This growing company is looking for a skilled 3rd Line Support Engineer to act as the technical escalation point for its service desk. This role suits a confident, solutions-focused engineer with strong troubleshooting ability and broad technical expertise.
You’ll be joining a close-knit and supportive company, which places value on internal progression opportunities.
Key Responsibilities:
- Handle complex technical escalations and support junior engineers.
- Deliver advanced troubleshooting across cloud services, networking, servers, security tools, and endpoint management.
- Drive service improvements by refining standards and processes.
- Lead root-cause investigations and ensure long-term fixes for recurring issues.
- Support technical projects including migrations, onboarding, and infrastructure upgrades.
- Liaise with vendors and partners to resolve challenging issues.
- Maintain and improve internal documentation and knowledge resources.
- Provide technical insight for internal teams and client reviews.
Skills & Experience:
- Previous experience in a senior or 3rd line role (MSP experience preferred).
- Strong knowledge of Windows Server, Microsoft 365, networking fundamentals (DNS, DHCP, routing), firewalls, cloud services, and backups.
- Ability to mentor junior team members and contribute to continual service improvement.
Benefits:
- Private healthcare
- Birthdays off
- Professional development plans
- Funded qualifications
- Fun & social team
If you are interested, please apply now.
Senior Information Technology Support Engineer in Preston employer: Candour
Join a leading digital agency in Chester that champions innovation and collaboration, offering you the chance to lead exciting digital transformation projects. With a relaxed work culture, flexible hours, and a commitment to employee growth, you'll thrive in an environment that values your contributions and supports your professional development. Enjoy benefits like private healthcare and the latest technology while working alongside talented teams to deliver impactful solutions for renowned UK brands.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Information Technology Support Engineer in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even referrals that could give you a leg up.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting prowess during interviews. Bring examples of past challenges you've tackled and how you’ve improved processes – it’ll show you’re the solutions-focused engineer they need.
✨Tip Number 3
Don’t just apply anywhere; apply where you want to grow! Check out our website for openings that match your skills and aspirations. We value internal progression, so landing a role with us could be the start of an exciting journey.
✨Tip Number 4
Prepare for the unexpected! In tech interviews, you might face some tricky scenarios. Brush up on your knowledge of cloud services, networking, and security tools, and be ready to think on your feet. Confidence is key!
We think you need these skills to ace Senior Information Technology Support Engineer in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 3rd line support and showcases your troubleshooting skills. We want to see how your background aligns with the role, so don’t be shy about mentioning specific technologies you’ve worked with!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share your passion for technology and how you can contribute to our service improvements and internal progression opportunities.
Showcase Your Problem-Solving Skills:In your application, give examples of complex technical issues you've resolved. We love seeing candidates who can think critically and drive solutions, so don’t hold back on sharing those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Candour
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Microsoft 365, and networking fundamentals. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your expertise and confidence in dealing with complex technical issues.
✨Showcase Your Mentoring Skills
Since the role involves supporting junior engineers, think of examples where you've successfully mentored or guided others. Highlight how you’ve contributed to their growth and how you can bring that same support to the team.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or describe how you would handle certain situations. Practise articulating your thought process clearly, especially when it comes to driving service improvements and leading root-cause investigations.
✨Demonstrate Your Team Spirit
This company values a close-knit environment, so be sure to convey your ability to work collaboratively. Share experiences where you’ve liaised with vendors or internal teams to resolve issues, and emphasise your commitment to maintaining a positive team dynamic.
