At a Glance
- Tasks: Lead the Managed Services portfolio and ensure top-notch service delivery.
- Company: Join a dynamic IT solutions provider with a focus on innovation.
- Benefits: Enjoy hybrid work, competitive pay, and opportunities for growth.
- Other info: Be part of a supportive team that values your input and ideas.
- Why this job: Make a real impact in a fast-paced tech environment.
- Qualifications: Experience in MSP or IT services and strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
TeamCadour are partnering with a growing IT solutions and managed services provider to find a Product Owner to join their Managed Services department, ensuring their service offering is clearly defined, consistently governed, and managed as a formal product portfolio.
What you’ll be doing:
- Ensuring managed services are accurately described, version-controlled and consistently represented across internal and customer-facing materials
- Acting as subject matter expert for the Managed Service portfolio, working closely with Managed Services, Service Delivery, Sales, Customer Success and Marketing
- Supporting the full service lifecycle—development, enhancement, onboarding and retirement
- Identifying opportunities for service improvement based on customer needs and market insight
- Supporting Sales and Managed Service Specialists on requirements, service fit, proposals and tenders
- Contributing to marketing and sales enablement to ensure services are well positioned and understood
What we’re looking for:
- Experience within an MSP or multi-client IT services environment
- Experience maintaining service catalogues, service descriptions and documentation
- Good understanding of ITSM principles (e.g. ITIL) and MSP operating models
- Commercial awareness of how managed services deliver customer value
- Strong stakeholder engagement and communication skills
- Excellent organisational skills with a structured, detail-driven approach
- Self‑motivated with strong ownership and accountability
Interested or know someone who’d be a great fit? We’d love to hear from you, reach out anytime!
MSP Product Owner - York (hybrid) employer: Candour
Join a leading digital agency in Chester that champions innovation and collaboration, offering you the chance to lead exciting digital transformation projects. With a relaxed work culture, flexible hours, and a commitment to employee growth, you'll thrive in an environment that values your contributions and supports your professional development. Enjoy benefits like private healthcare and the latest technology while working alongside talented teams to deliver impactful solutions for renowned UK brands.
