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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support for hardware and software issues.
- Company: Join a dynamic Manchester-based IT team with a people-first culture.
- Benefits: Enjoy a competitive salary, profit share schemes, and subsidised meals.
- Why this job: Kickstart your tech career in a supportive environment with growth opportunities.
- Qualifications: Knowledge of Microsoft 365 and previous IT support experience required.
- Other info: Collaborative team atmosphere focused on learning and development.
The predicted salary is between 23000 - 40000 £ per year.
My client is seeking an enthusiastic, customer-focused 1st/2nd Line IT Support Engineer to join our Manchester-based internal IT team, supporting users, colleagues and developing technical skills in a collaborative, people-first environment. The team offers a supportive environment with clear opportunities for progression and development for the right person.
What you’ll be doing…
- Provide 1st and 2nd line IT support for day-to-day issues relating to hardware, software, desktops, and user access.
- Troubleshoot and support Windows OS, Microsoft 365, printers, and general desktop environments.
- Support users remotely and onsite.
- Escalate and assist with more complex issues relating to software, desktops and hardware.
What we’re looking for...
- Solid knowledge of Microsoft 365, Active directory and basic networking.
- Previous experience in a 1st / 2nd Line IT Support role (internal IT or MSP environment).
- Someone who is keen to learn, develop and grow technically.
IT Support Engineer in Manchester employer: Candour
Contact Detail:
Candour Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Manchester
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Practice makes perfect! Mock interviews with friends or mentors can help you nail down your responses and boost your confidence before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate IT Support Engineers, and applying directly can give you a leg up in the process.
We think you need these skills to ace IT Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line IT support. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your knowledge of Microsoft 365 and troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your eagerness to learn and grow with us.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and provide great customer service, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Candour
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and basic networking. Be ready to discuss how you've used these tools in previous roles, as this will show your technical competence and readiness for the job.
✨Show Off Your Customer Service Skills
As an IT Support Engineer, you'll be dealing with users daily. Prepare examples of how you've successfully resolved user issues in the past, focusing on your communication skills and ability to remain calm under pressure.
✨Practice Troubleshooting Scenarios
Expect to face some troubleshooting questions during the interview. Practise common scenarios related to hardware and software issues, and think through your problem-solving process so you can articulate it clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for progression, and any specific challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
