At a Glance
- Tasks: Provide first-line IT support and troubleshoot software and hardware issues.
- Company: Dynamic tech company in Suffolk with a focus on growth and development.
- Benefits: Competitive salary, hands-on experience, and opportunities for career progression.
- Other info: Strong potential for internal progression into web development.
- Why this job: Kickstart your IT career while learning and solving real-world tech challenges.
- Qualifications: Experience in IT support, knowledge of Windows 11, and a passion for technology.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a proactive and enthusiastic Junior IT Support Technician to join our team in an office-based capacity. This role is focused on providing day-to-day IT support to staff. The ideal candidate will have a solid technical foundation, a willingness to learn, and the confidence to handle a wide range of software and hardware challenges.
There is a strong long-term development path into web development, making this an excellent opportunity for someone who wants to expand their skill set and grow within the organisation.
Key Responsibilities
- Provide first-line IT support to internal teams.
- Troubleshoot and resolve issues related to:
- Windows 11 systems.
- Basic networking (routers, connectivity, cabling).
- Printers and office hardware.
- General software and hardware incidents.
- Assist with installation, configuration, and maintenance of IT equipment.
- Document solutions, processes, and recurring issues.
- Work collaboratively with colleagues to ensure smooth daily operations.
Requirements
- Essential: Previous experience in a 1st Line/ Junior IT Support role. Basic understanding of routers, networking fundamentals, and troubleshooting. Good working knowledge of Windows 11. Strong communication and problem-solving skills. Confidence in addressing a wide range of IT issues across hardware and software. Willingness to learn and adapt to new technologies, with a love for technology.
- Desirable: Interest or basic experience in web development.
Who This Role Suits
- Someone early in their IT career seeking hands-on experience.
- A technically curious individual who enjoys solving varied IT issues.
- Someone who is interested in web development in the future.
Progression & Opportunity
This company has a strong track record of developing talent internally. Past junior team members have progressed upwards, demonstrating the excellent long-term opportunities available for the right person. If you’re motivated, eager to learn, and ready to take on a challenge, this position offers a strong foundation for a successful career in IT and beyond.
If you are interested, please apply now.
Information Technology Support Engineer in Manchester employer: Candour
Join a leading digital agency in Chester that champions innovation and collaboration, offering you the chance to lead exciting digital transformation projects. With a relaxed work culture, flexible hours, and a commitment to employee growth, you'll thrive in an environment that values your contributions and supports your professional development. Enjoy benefits like private healthcare and the latest technology while working alongside talented teams to deliver impactful solutions for renowned UK brands.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in Manchester
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for those interviews! Research common IT support questions and practice your responses. We recommend doing mock interviews with friends or using online platforms to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Information Technology Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting abilities and any tech projects you've worked on!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re excited about the opportunity to grow in IT and how you can contribute to our team.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and come up with creative solutions to tech challenges!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Candour
✨Know Your Tech Basics
Brush up on your knowledge of Windows 11 and basic networking concepts. Be ready to discuss common troubleshooting steps for software and hardware issues, as this will show your technical foundation and confidence in handling IT challenges.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've resolved IT issues in the past. Think of specific scenarios where you identified a problem, implemented a solution, and documented the process. This will demonstrate your analytical skills and proactive approach.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be providing support to internal teams, being able to communicate effectively is crucial. Consider role-playing with a friend to refine your communication style.
✨Express Your Willingness to Learn
Convey your enthusiasm for technology and your eagerness to learn new skills, especially in web development. Mention any relevant courses or projects you've undertaken, as this shows you're serious about growing within the organisation.
