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- Tasks: Provide 1st and 2nd line IT support, resolving hardware and software issues.
- Company: Dynamic IT services provider focused on education and SMEs.
- Benefits: Competitive salary, flexible hours, and opportunities for skill development.
- Other info: Great chance to grow your career in a fast-paced environment.
- Why this job: Join a supportive team and make a difference in tech for education.
- Qualifications: Strong knowledge of Windows Server, Office 365, and networking.
The predicted salary is between 36000 - 60000 £ per year.
I’m currently working with a client that specialises in delivering IT services to the education sector and small-to-medium-sized businesses. They’re seeking an IT Technician to provide dependable 1st and 2nd line support across a range of environments. This role involves resolving issues related to hardware, software, networks, and printers, performing system installations and updates, and helping to maintain infrastructure and security systems. You’ll work directly with end-users, ensuring support requests are handled efficiently while building strong working relationships.
Key Responsibilities:
- Deliver 1st/2nd line technical support
- Diagnose and resolve issues involving hardware, software, printers, and networks
- Perform installations, updates, and configuration tasks
- Support the maintenance of infrastructure, backups, and basic security systems
- Log and manage support tickets using a helpdesk system
- Communicate clearly with users and escalate more complex issues where necessary
Key Requirements:
- Strong working knowledge of Windows Server (2012, 2016, 2019), Active Directory, DNS, DHCP, and Group Policy.
- Advanced knowledge of Office 365, including administration of Exchange Online, SharePoint, Teams, and OneDrive.
- Experience in supporting and troubleshooting virtualization platforms (VMware, Hyper‑V).
- Networking expertise, including TCP/IP, VLANs, routing, firewalls (e.g. SonicWall, Cisco, Fortinet), and VPNs.
- Experience with cloud platforms, particularly Microsoft Azure and/or AWS.
Support Engineer in Chorley employer: Candour
Contact Detail:
Candour Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer in Chorley
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT sector and let them know you're on the hunt for a Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those technical interviews by brushing up on your knowledge of Windows Server, Active Directory, and networking concepts. We recommend setting up a mock interview with a friend to practice explaining your thought process when troubleshooting.
✨Tip Number 3
When you get that interview, don’t just focus on your technical skills. Show your potential employer how you can build strong relationships with end-users. Share examples of how you've effectively communicated and resolved issues in the past.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar faces from our community, so don’t hesitate to reach out if you have any questions during the process.
We think you need these skills to ace Support Engineer in Chorley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Engineer role. Highlight your experience with Windows Server, Office 365, and any relevant networking skills. We want to see how your background fits perfectly with what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing candidates who can demonstrate their troubleshooting prowess, especially in a fast-paced environment.
Keep It Clear and Concise: When writing your cover letter or application, keep it clear and to the point. We appreciate straightforward communication, so make sure you convey your passion for IT support without rambling on too much!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Candour
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and Office 365. Be ready to discuss specific scenarios where you've resolved issues or performed installations. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Practice Problem-Solving Scenarios
Prepare for common troubleshooting questions related to hardware, software, and networks. Think of examples from your past experiences where you successfully diagnosed and resolved issues. This will demonstrate your hands-on experience and problem-solving skills.
✨Show Off Your Communication Skills
Since you'll be working directly with end-users, practice explaining technical concepts in simple terms. During the interview, focus on how you would communicate with users and handle support requests efficiently. This will highlight your ability to build strong working relationships.
✨Familiarise Yourself with Helpdesk Systems
Get to know the basics of helpdesk ticketing systems, as logging and managing support tickets is a key part of the role. If you have experience with any specific systems, be sure to mention that. It shows you're prepared and understand the workflow.