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- Tasks: Lead the helpdesk team, support engineers, and ensure top-notch service quality.
- Company: Growing recruitment agency with a focus on IT excellence.
- Benefits: Full-time role with a dynamic work environment and opportunities for growth.
- Why this job: Make a real difference in IT support while leading a passionate team.
- Qualifications: Strong IT support experience and solid technical knowledge required.
- Other info: Contribute to long-term IT planning and improvements in a collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
A recruitment agency is searching for a Helpdesk Team Lead to join their growing IT team in Chorley. The role involves supporting engineers, maintaining service quality, and ensuring customer satisfaction.
Candidates should have strong IT support experience and solid technical knowledge across various environments.
This full-time position offers a dynamic work environment where you will contribute to long-term IT planning and improvements, while also providing hands-on support when needed.
IT Support Engineer & Helpdesk Lead (Remote/On‐Site) in Chorley employer: Candour
Contact Detail:
Candour Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer & Helpdesk Lead (Remote/On‐Site) in Chorley
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about openings at companies you're interested in. A personal recommendation can make all the difference!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've tackled IT challenges in the past. This will help them see you as the perfect fit for their team.
✨Tip Number 3
Stay updated on industry trends! Make sure you're aware of the latest technologies and best practices in IT support. This knowledge will not only impress interviewers but also show that you're passionate about your field.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it’s super easy to navigate and find the right role for you!
We think you need these skills to ace IT Support Engineer & Helpdesk Lead (Remote/On‐Site) in Chorley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and technical knowledge. We want to see how your skills align with the role of Helpdesk Team Lead, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. We love seeing personality, so let your enthusiasm for IT support come through.
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've tackled challenges in IT support. We’re looking for someone who can maintain service quality and ensure customer satisfaction, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Candour
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Be prepared to discuss various IT environments and support scenarios, as they'll likely ask you about your experience with different systems and troubleshooting methods.
✨Showcase Your Leadership Skills
As a Helpdesk Team Lead, you'll need to demonstrate your ability to lead and support a team. Think of examples where you've successfully managed a team or improved service quality, and be ready to share these during the interview.
✨Customer Satisfaction is Key
Since the role focuses on ensuring customer satisfaction, prepare to discuss how you've handled difficult customer situations in the past. Highlight your communication skills and any strategies you've used to maintain high service standards.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's IT strategy and team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
