At a Glance
- Tasks: Join our team as a 3rd Line Support Engineer, tackling complex tech issues daily.
- Company: We're a growing Managed Service Provider delivering top-notch IT support across the UK.
- Benefits: Enjoy 28 holiday days, a birthday off, and a flexible work environment.
- Other info: Great progression opportunities await for those eager to grow their careers.
- Why this job: Be part of exciting projects and make a real impact in cybersecurity and networking.
- Qualifications: Experience in 3rd Line support with strong cybersecurity and networking knowledge required.
The predicted salary is between 28000 - 36000 € per year.
A growing Managed Service Provider is looking for an experienced 3rd Line Support Engineer to join its technical team. The company delivers high-quality IT support and consultancy services to a diverse range of clients across the UK. This opportunity has arisen due to continued growth in both its client base and project workload.
The ideal candidate will have a strong background in cybersecurity and networking, with experience working in a fast-paced MSP environment. This is a hands-on role that will involve acting as a senior escalation point for complex technical issues, as well as playing a key part in delivering projects such as Cyber Essentials Plus renewals, MDM rollouts, and infrastructure improvements.
Key Responsibilities:- Serve as an escalation point for complex technical issues from the 1st and 2nd line teams.
- Deliver advanced troubleshooting across Microsoft 365, Windows Server, networking, and security platforms.
- Lead and support on a variety of projects.
- Implement and maintain security best practices across client environments.
- Work with account managers to scope, plan and implement technical solutions for clients.
- Previous experience in a 3rd Line or senior technical support role within an MSP environment.
- Strong understanding of cyber security principles, frameworks, and technologies (e.g. Cyber Essentials, MFA, antivirus/EDR platforms, firewalls).
- Hands-on experience with MDM platforms and deployments (e.g. Microsoft Intune, Mosyle).
- Proficient in networking concepts and technologies including firewalls, VPNs, switching, DNS, DHCP, VLANs, and routing.
- In-depth knowledge of Microsoft 365, Windows Server, Active Directory, and Azure AD.
- Excellent problem-solving skills with a client-focused approach.
- Able to work independently on technical projects while supporting and mentoring junior team members.
- 28 holiday days (including bank holidays).
- Day off for your birthday.
- Flexible work environment.
- Progression opportunities.
If you are interested, please apply now.
Third Line Support in Derby employer: Candour Solutions
Join a dynamic Managed Service Provider in St Helens, where your expertise as a 3rd Line Support Engineer will be valued and rewarded. With a strong focus on employee growth, we offer a flexible work environment, 28 holiday days including your birthday off, and opportunities to lead exciting projects in cybersecurity and networking. Be part of a supportive team that prioritises professional development and delivers high-quality IT solutions to a diverse client base.
StudySmarter Expert Advice🤫
We think this is how you could land Third Line Support in Derby
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Windows Server, and MDM platforms like Microsoft Intune. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have in a Managed Service Provider (MSP) environment. Be prepared to share examples of how you've handled complex technical issues and led projects, as this will show that you understand the fast-paced nature of the role.
✨Tip Number 3
Brush up on your knowledge of cybersecurity principles and frameworks, especially Cyber Essentials and MFA. Being able to articulate your understanding of these concepts will set you apart from other candidates and align you with the company's focus on security.
✨Tip Number 4
Prepare to discuss your problem-solving skills and client-focused approach. Think of specific instances where you've successfully resolved technical issues or improved processes, as this will showcase your ability to contribute positively to the team.
We think you need these skills to ace Third Line Support in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in 3rd Line Support, particularly within an MSP environment. Emphasise your skills in cybersecurity, networking, and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for IT support and consultancy. Mention specific projects or experiences that align with the responsibilities of the role, such as leading MDM rollouts or implementing security best practices.
Highlight Problem-Solving Skills:In your application, provide examples of complex technical issues you've resolved in the past. This will demonstrate your problem-solving abilities and client-focused approach, which are crucial for this position.
Showcase Continuous Learning:Mention any relevant certifications or training you've completed, especially in cybersecurity principles and technologies. This shows your commitment to staying updated in a fast-paced industry and aligns with the company's focus on security best practices.
How to prepare for a job interview at Candour Solutions
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with cybersecurity and networking in detail. Highlight specific projects you've worked on, especially those involving Microsoft 365, Windows Server, and MDM platforms. This will demonstrate your hands-on experience and technical knowledge.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples where you successfully resolved complex technical issues or led a project. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Company’s Client Base
Research the types of clients the Managed Service Provider works with. Understanding their needs and challenges will allow you to tailor your answers and show how you can add value to their team and clients.
✨Demonstrate Leadership and Mentoring Skills
Since the role involves supporting and mentoring junior team members, be ready to discuss your leadership style. Share examples of how you've guided others in previous roles and how you approach teamwork and collaboration.
