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- Tasks: Join our team as a 3rd Line Support Engineer, tackling complex tech issues daily.
- Company: We're a growing Managed Service Provider delivering top-notch IT support across the UK.
- Benefits: Enjoy 28 holiday days, a birthday off, and a flexible work environment.
- Other info: This role offers progression opportunities and the chance to mentor junior team members.
- Why this job: Be part of exciting projects and make a real impact in cybersecurity and networking.
- Qualifications: Experience in 3rd Line support with strong cybersecurity and networking knowledge is essential.
The predicted salary is between 28000 - 36000 £ per year.
A growing Managed Service Provider is looking for an experienced 3rd Line Support Engineer to join its technical team. The company delivers high-quality IT support and consultancy services to a diverse range of clients across the UK. This opportunity has arisen due to continued growth in both its client base and project workload.
The ideal candidate will have a strong background in cybersecurity and networking, with experience working in a fast-paced MSP environment. This is a hands-on role that will involve acting as a senior escalation point for complex technical issues, as well as playing a key part in delivering projects such as Cyber Essentials Plus renewals, MDM rollouts, and infrastructure improvements.
Key Responsibilities:- Serve as an escalation point for complex technical issues from the 1st and 2nd line teams.
- Deliver advanced troubleshooting across Microsoft 365, Windows Server, networking, and security platforms.
- Lead and support on a variety of projects.
- Implement and maintain security best practices across client environments.
- Work with account managers to scope, plan and implement technical solutions for clients.
- Previous experience in a 3rd Line or senior technical support role within an MSP environment.
- Strong understanding of cyber security principles, frameworks, and technologies (e.g. Cyber Essentials, MFA, antivirus/EDR platforms, firewalls).
- Hands-on experience with MDM platforms and deployments (e.g. Microsoft Intune, Mosyle).
- Proficient in networking concepts and technologies including firewalls, VPNs, switching, DNS, DHCP, VLANs, and routing.
- In-depth knowledge of Microsoft 365, Windows Server, Active Directory, and Azure AD.
- Excellent problem-solving skills with a client-focused approach.
- Able to work independently on technical projects while supporting and mentoring junior team members.
- 28 holiday days (including bank holidays).
- Day off for your birthday.
- Flexible work environment.
- Progression opportunities.
If you are interested, please apply now.
Third Line Support employer: Candour Solutions
Contact Detail:
Candour Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Line Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Windows Server, and MDM platforms like Microsoft Intune. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have in a Managed Service Provider (MSP) environment. Be prepared to share examples of how you've handled complex technical issues and contributed to project delivery, as this will resonate well with the hiring team.
✨Tip Number 3
Showcase your understanding of cybersecurity principles and frameworks, particularly Cyber Essentials. You might want to prepare to discuss how you've implemented security best practices in past roles, as this is a key aspect of the position.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Third Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 3rd Line Support, particularly within an MSP environment. Emphasise your skills in cybersecurity, networking, and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and consultancy. Mention specific projects or experiences that align with the responsibilities of the role, such as leading MDM rollouts or implementing security best practices.
Highlight Problem-Solving Skills: In your application, provide examples of complex technical issues you've resolved in the past. This will demonstrate your problem-solving abilities and client-focused approach, which are crucial for this role.
Showcase Continuous Learning: Mention any relevant certifications or training you've completed, especially in cybersecurity principles and technologies. This shows your commitment to staying updated in a fast-paced industry.
How to prepare for a job interview at Candour Solutions
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with cybersecurity and networking in detail. Highlight specific projects you've worked on, especially those involving Microsoft 365, Windows Server, and MDM platforms. This will demonstrate your hands-on experience and technical knowledge.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples where you acted as an escalation point for complex issues and how you resolved them. This will show your ability to handle pressure and provide effective solutions.
✨Understand the Company’s Client Base
Research the types of clients the Managed Service Provider works with. Understanding their needs and challenges will allow you to tailor your responses and demonstrate how you can add value to their team and clients.
✨Emphasise Team Collaboration
Since the role involves mentoring junior team members and working with account managers, be ready to discuss your experience in team settings. Share examples of how you've supported colleagues and contributed to a collaborative work environment.