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- Tasks: Join our team as a 3rd Line Support Engineer, tackling complex tech issues daily.
- Company: We're a growing Managed Service Provider delivering top-notch IT support across the UK.
- Benefits: Enjoy 28 holiday days, a birthday day off, and a flexible work environment.
- Why this job: Be part of exciting projects and make a real impact in cybersecurity and networking.
- Qualifications: Experience in 3rd Line support with strong cybersecurity and networking knowledge is essential.
- Other info: Great progression opportunities await for those eager to grow their careers.
The predicted salary is between 30000 - 40000 £ per year.
A growing Managed Service Provider is looking for an experienced 3rd Line Support Engineer to join its technical team. The company delivers high-quality IT support and consultancy services to a diverse range of clients across the UK. This opportunity has arisen due to continued growth in both its client base and project workload.
The ideal candidate will have a strong background in cybersecurity and networking, with experience working in a fast-paced MSP environment. This is a hands-on role that will involve acting as a senior escalation point for complex technical issues, as well as playing a key part in delivering projects such as Cyber Essentials Plus renewals, MDM rollouts, and infrastructure improvements.
Key Responsibilities:- Serve as an escalation point for complex technical issues from the 1st and 2nd line teams.
- Deliver advanced troubleshooting across Microsoft 365, Windows Server, networking, and security platforms.
- Lead and support on a variety of projects.
- Implement and maintain security best practices across client environments.
- Work with account managers to scope, plan and implement technical solutions for clients.
- Previous experience in a 3rd Line or senior technical support role within an MSP environment.
- Strong understanding of cyber security principles, frameworks, and technologies (e.g. Cyber Essentials, MFA, antivirus/EDR platforms, firewalls).
- Hands-on experience with MDM platforms and deployments (e.g. Microsoft Intune, Mosyle).
- Proficient in networking concepts and technologies including firewalls, VPNs, switching, DNS, DHCP, VLANs, and routing.
- In-depth knowledge of Microsoft 365, Windows Server, Active Directory, and Azure AD.
- Excellent problem-solving skills with a client-focused approach.
- Able to work independently on technical projects while supporting and mentoring junior team members.
- 28 holiday days (including bank holidays).
- Day off for your birthday.
- Flexible work environment.
- Progression opportunities.
If you are interested, please apply now.
Third Line Support employer: Candour Solutions
Contact Detail:
Candour Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Line Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Windows Server, and MDM platforms like Microsoft Intune. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have in a Managed Service Provider (MSP) environment. Be prepared to share examples of how you've handled complex technical issues and led projects, as this will show that you can thrive in a fast-paced setting.
✨Tip Number 3
Brush up on your knowledge of cybersecurity principles and frameworks, especially Cyber Essentials and MFA. Being able to articulate your understanding of these concepts will set you apart as a candidate who is not only technically skilled but also security-conscious.
✨Tip Number 4
Prepare to discuss your problem-solving approach and how you mentor junior team members. This role requires both technical expertise and leadership skills, so showcasing your ability to support others while tackling challenges will be key.
We think you need these skills to ace Third Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 3rd Line Support and showcases your skills in cybersecurity and networking. Use specific examples from your previous roles to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities and skills mentioned in the job description. Explain why you are a great fit for the role and how your background aligns with the company's needs.
Highlight Technical Skills: In your application, emphasise your hands-on experience with Microsoft 365, Windows Server, and MDM platforms. Mention any relevant certifications or training that support your qualifications for the role.
Showcase Problem-Solving Abilities: Provide examples of complex technical issues you've resolved in the past. This will demonstrate your problem-solving skills and client-focused approach, which are crucial for this position.
How to prepare for a job interview at Candour Solutions
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Microsoft 365, Windows Server, and networking concepts. Highlight specific projects you've worked on, especially those involving cybersecurity and MDM platforms, as this will demonstrate your hands-on knowledge.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples where you successfully resolved complex technical issues or led a project, and be ready to explain your thought process and the outcome.
✨Understand the Company’s Client Base
Research the types of clients the Managed Service Provider works with. Understanding their needs and challenges can help you tailor your responses and show how your skills can directly benefit their client base.
✨Demonstrate Leadership and Mentoring Skills
Since the role involves supporting and mentoring junior team members, be ready to discuss your experience in leading teams or training others. Share examples of how you've helped colleagues grow in their roles.