Role: Service Desk Manager Location: South Manchester Salary: £50,000£60,000 Job Description We are currently working with a growing and well-established technology business in South Manchester who are looking to appoint an experienced Service Desk Manager to lead and develop their support function. This is an exciting opportunity for an experienced technical professional who is ready to take the next step into senior management. The role will combine technical leadership, service delivery, people management, customer engagement and pre-sales support. Responsibilities Lead and develop the technical team, including recruitment, mentoring and performance management. Oversee day-to-day service delivery, ensuring customer expectations and SLAs are consistently met. Manage team workloads and resource allocation across support and project requirements. Act as a senior escalation point for complex technical and customer issues. Support technical discussions around solutions, projects and ongoing customer requirements.
Service Desk Manager employer: Candour Solutions
Join a forward-thinking company in Chester that values innovation and collaboration, offering a dynamic work culture where your contributions truly matter. With a strong focus on employee growth, you'll have access to ongoing training and development opportunities, ensuring you stay at the forefront of technology. Enjoy the flexibility of a hybrid working model while being part of a team that is passionate about digital transformation and making a real impact.
