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- Tasks: Lead IT support operations and mentor junior engineers while managing complex technical issues.
- Company: Join a well-established organisation focused on internal growth and employee development.
- Benefits: Enjoy 25 days holiday, life assurance, wellbeing support, and fun team events.
- Why this job: This role offers career progression, hands-on experience, and a supportive team culture.
- Qualifications: Experience in senior IT support roles with strong knowledge of Microsoft 365 and networking fundamentals.
- Other info: Work on-site in Stockport, with opportunities for project delivery and collaboration.
The predicted salary is between 28000 - 36000 ÂŁ per year.
Senior Information Technology Support Engineer
Senior Information Technology Support Engineer
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IT Support & Infrastructure Recruitment Specialist | Candour Solutions
Location: Stockport
Work pattern: 5 days a week on site
Overview
An established organisation is seeking a skilledSenior IT Support Engineer to lead the delivery of day-to-day IT infrastructure operations and provide a high level of technical support. This position plays a critical role in maintaining system integrity, ensuring seamless service delivery, and supporting the development of junior team members.
The role combines hands-on technical responsibilities with leadership and mentorship, offering significant opportunities for career progression – technically or a management pathway. The successful candidate will also have access to an in-house development team and a culture that prioritises internal promotion.
Key Responsibilities
Leadership & Team Support
- Provide guidance and support to junior engineers through regular mentoring, training, and development planning.
- Assist with onboarding new IT staff and support team performance reviews and feedback cycles.
- Lead or contribute to team meetings and participate in management-level discussions.
- Help align team activities with wider business goals.
Technical Operations
- Deliver 2nd and 3rd line IT support and handle complex technical escalations.
- Manage service desk efficiency, ensuring incidents are addressed within agreed SLAs.
- Oversee cloud infrastructure and collaborate with external vendors to maintain service standards.
- Plan and execute IT infrastructure projects in coordination with other business functions.
- Administer and manage user accounts, security settings, and system access within Active Directory and Microsoft 365.
- Ensure ongoing system stability, including backups, network performance, and cybersecurity measures.
- Keep the IT asset register updated and support continual improvement of IT processes and systems.
Required Skills & Experience
Technical Competence
- Demonstrated experience in senior-level infrastructure or 2nd/3rd line support roles.
- Advanced knowledge of Microsoft 365 and Active Directory administration.
- Familiarity with DNS, DHCP, Group Policy, and Windows OS.
- Experience with Azure, virtual desktops, and managing servers.
- Solid understanding of networking fundamentals (including switches and wireless).
- Exposure to security tools, vulnerability management, and IT compliance standards.
- Track record of managing third-party IT service providers.
- Experience with project delivery in IT environments.
- Familiarity with telephony systems.
Soft Skills
- Strong communication skills, capable of conveying technical information to non-technical users.
- Organised and self-motivated, able to manage competing priorities in a fast-paced environment.
- Confident team leader with effective mentoring abilities.
- Analytical mindset with a focus on practical solutions.
- Works well independently and thrives in collaborative team settings.
- 25 days holiday per year plus bank holidays (with an additional day after 1 year’s service)
- Life assurance policy
- Employee Assistance Programme and wellbeing support
- Complimentary daily breakfast
- Organised social and team-building events
- & much more
If you are interested, please apply now.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Analyst
-
Industries
IT Services and IT Consulting
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Senior Information Technology Support Engineer employer: Candour Solutions
Contact Detail:
Candour Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Active Directory, and Azure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical competence.
✨Tip Number 2
Highlight any previous leadership or mentoring experiences you have had. Since this role involves guiding junior engineers, showcasing your ability to lead and develop others will make you a more attractive candidate.
✨Tip Number 3
Prepare examples of how you've successfully managed IT projects or escalated complex issues in past roles. This will help you illustrate your problem-solving skills and project delivery experience during the interview.
✨Tip Number 4
Research the company culture and values, especially their focus on internal promotion and team support. Be ready to discuss how your personal values align with theirs, as cultural fit is often just as important as technical skills.
We think you need these skills to ace Senior Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 2nd and 3rd line roles. Emphasise your technical skills with Microsoft 365, Active Directory, and any project delivery experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership abilities and mentoring experience. Mention specific examples of how you've supported junior team members and contributed to team success.
Highlight Technical Competence: In your application, clearly outline your technical skills related to the job description. Include your familiarity with DNS, DHCP, Azure, and networking fundamentals to demonstrate your fit for the role.
Showcase Soft Skills: Don't forget to mention your strong communication skills and ability to manage competing priorities. Provide examples of how you've effectively conveyed technical information to non-technical users.
How to prepare for a job interview at Candour Solutions
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with 2nd and 3rd line support, particularly with Microsoft 365 and Active Directory. Highlight specific examples of complex technical issues you've resolved and how you managed them.
✨Demonstrate Leadership Skills
Since the role involves mentoring junior engineers, share instances where you've successfully led a team or provided guidance. Discuss your approach to training and development, and how you align team activities with business goals.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you'll need to convey information to non-technical users. This will show your ability to bridge the gap between tech and non-tech teams.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about past experiences where you had to manage competing priorities or handle escalated issues, and be ready to explain your thought process and solutions.
