Senior Information Technology Support Engineer
Senior Information Technology Support Engineer

Senior Information Technology Support Engineer

Full-Time 30000 - 35000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Lead IT support, mentor juniors, and tackle complex tech issues.
  • Company: Join a growing, innovative business in Manchester with exciting expansion plans.
  • Benefits: Enjoy hybrid work, bonuses, career growth, and a supportive team culture.
  • Why this job: Perfect for tech enthusiasts wanting to make an impact and advance their careers.
  • Qualifications: 5+ years in IT support, mentoring experience, and strong troubleshooting skills required.
  • Other info: Get involved in exciting projects and improve IT efficiency while working flexibly.

The predicted salary is between 30000 - 35000 £ per year.

Senior IT Support Engineer – Manchester – £30,000-£35,000

A growing and forward-thinking business is seeking a skilled Senior IT Engineer to join its IT team during an exciting phase of expansion. This role has arisen due to genuine business growth and offers a structured pathway for progression, particularly for those with ambitions to step into leadership roles.

This is a varied role where you will be mentoring and supporting the more junior engineer (1st/2nd Line) in the team, acting as a point of escalation and getting involved in projects.

This is a hybrid role, with three days a week based at the company\’s Manchester office and two days working from home (post-probation).

Key Responsibilities:

  • Act as a point of escalation for hardware, software, networks, and business applications.
  • Mentor and support junior team members, promoting a culture of technical excellence.
  • Lead resolution of escalated technical issues and serve as a key contact for complex IT problems.
  • Diagnose and resolve issues across Microsoft Windows environments.
  • Support the development and delivery of the company’s IT strategy.
  • Contribute to infrastructure improvement projects and business continuity planning.
  • Track and report on help desk KPIs, including response and resolution times.
  • Standardise IT systems, policies, procedures, and documentation.
  • Monitor security posture and lead improvements aligned with best practices.
  • Liaise with third-party suppliers, manage IT contracts, and assess service performance.
  • Identify and implement opportunities to improve IT efficiency, security, and resilience.
  • Support day-to-day IT operations, including onboarding/offboarding, asset management, and user training.

Key Skills & Experience:

Essential:

  • 5+ years\’ experience in Senior IT Support or 2nd/3rd Line roles.
  • Experience of mentoring/supporting junior members of the team.
  • Experience of:
  • Microsoft 365 including Exchange, Teams, SharePoint, Intune, Azure AD.
  • Windows Server and Desktop.
  • Networking including TCP/IP, DNS, DHCP, VPNs, firewalls, switches.
  • Cybersecurity and endpoint management best practices.
  • Strong troubleshooting, diagnostic, and customer service skills.
  • Experience with hardware support, mobile device management & ERP system administration.
  • Experience with vendor management and involvement in project delivery.

Desirable:

  • Experience of working independently/in smaller internal teams.
  • Exposure to virtualisation (Hyper-V, VMware), cloud platforms (Azure, AWS), and backup solutions.
  • Scripting and automation experience such PowerShell.
  • Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, or ITIL.

Benefits:

  • Bonus scheme based on company profit.
  • Hybrid working pattern – 3 days in the office, 2 from home.
  • Career progression.
  • Exciting project involvement.
  • Supportive, collaborative team culture.

Senior Information Technology Support Engineer employer: Candour Solutions

Join a dynamic and innovative company in Manchester that prioritises employee growth and development, offering a structured pathway for career progression, especially for those aspiring to leadership roles. With a supportive and collaborative team culture, you will have the opportunity to mentor junior engineers while engaging in exciting projects that enhance your skills and contribute to the company's IT strategy. Enjoy a hybrid working model that promotes work-life balance, alongside a bonus scheme based on company profits.
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Contact Detail:

Candour Solutions Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Senior Information Technology Support Engineer

✨Tip Number 1

Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Windows Server, and networking protocols. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.

✨Tip Number 2

Highlight any mentoring or leadership experience you have when networking or during interviews. This role involves supporting junior engineers, so showcasing your ability to guide others will make you a more attractive candidate.

✨Tip Number 3

Prepare to discuss your problem-solving approach in detail. Since this position requires acting as a point of escalation for complex IT issues, being able to articulate your troubleshooting process will set you apart from other candidates.

✨Tip Number 4

Research the company’s current IT strategy and any recent projects they’ve undertaken. Showing that you understand their goals and how you can contribute will demonstrate your genuine interest in the role and the organisation.

We think you need these skills to ace Senior Information Technology Support Engineer

Advanced Troubleshooting Skills
Mentoring and Coaching
Microsoft 365 Proficiency
Windows Server and Desktop Management
Networking Knowledge (TCP/IP, DNS, DHCP, VPNs)
Cybersecurity Best Practices
Endpoint Management
Customer Service Excellence
Hardware Support Expertise
Mobile Device Management
Vendor Management
Project Delivery Experience
Virtualisation Technologies (Hyper-V, VMware)
Cloud Platform Familiarity (Azure, AWS)
Scripting and Automation (PowerShell)
ITIL Certification

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially your 5+ years in Senior IT Support or 2nd/3rd Line roles. Emphasise your mentoring skills and any specific technologies mentioned in the job description, such as Microsoft 365 and networking.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your desire to mentor junior team members. Mention specific projects or achievements that demonstrate your ability to lead and resolve complex technical issues.

Highlight Relevant Skills: In your application, clearly outline your experience with key technologies like Windows Server, Azure AD, and cybersecurity best practices. Use bullet points to make it easy for the hiring team to see how you meet their requirements.

Showcase Your Problem-Solving Abilities: Provide examples of how you've successfully diagnosed and resolved technical issues in previous roles. This could include specific challenges you faced and the solutions you implemented, demonstrating your troubleshooting and customer service skills.

How to prepare for a job interview at Candour Solutions

✨Showcase Your Technical Expertise

Be prepared to discuss your experience with Microsoft 365, Windows Server, and networking. Highlight specific projects where you've resolved complex issues or improved IT efficiency, as this will demonstrate your capability for the Senior IT Support Engineer role.

✨Emphasise Mentoring Experience

Since mentoring junior team members is a key responsibility, share examples of how you've supported or trained others in previous roles. This will show that you can foster a culture of technical excellence within the team.

✨Demonstrate Problem-Solving Skills

Prepare to discuss your approach to troubleshooting and resolving technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you led the resolution of escalated problems.

✨Align with Company Values

Research the company's culture and values before the interview. Be ready to explain how your personal values align with theirs, particularly regarding collaboration and continuous improvement, which are essential for contributing to their IT strategy.

Senior Information Technology Support Engineer
Candour Solutions
C
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