At a Glance
- Tasks: Provide IT support, manage projects, and onboard new clients in a collaborative environment.
- Company: Established company in Lancaster with a fun and supportive team culture.
- Benefits: Competitive salary, career progression, and continuous learning opportunities.
- Other info: On-site role with flexibility; driving licence required.
- Why this job: Join a dynamic team and make a real impact while working with technology.
- Qualifications: Experience with Windows Servers, desktop support, and strong communication skills.
The predicted salary is between 30000 - 37000 £ per year.
Role: Senior Support Engineer
Location: Lancaster
Salary: £30,000-£37,000
Work Pattern: On-site(flexibility over time)
Overview
This well-established company are seeking a Senior Support Engineer to join their team.
This is a varied and hands-on role ideal for someone who enjoys working with both people and technology. The successful candidate will support a wide range of clients, deliver IT projects, and play a key role in onboarding and training - all while contributing to a fun, collaborative team culture.
It is essential that this candidate is based in a commutable distance to the office in Lancaster, as it starts as an on-site role. It is also essential that this candidate holds a driving licence and have access to a vehicle.
Key Responsibilities
- Provide day-to-day IT support for customers, resolving issues promptly and professionally
- Develop tailored project proposals aligned with client needs and best practices
- Lead new customer onboarding, ensuring smooth transitions and accurate documentation
- Manage and deliver IT support projects, maintaining high standards and clear communication
- Support onboarding and development of new team members
Key Technical Skills
Required Experience:
- Windows Servers – including Active Directory, DNS, DHCP, Group Policy & Exchange.
- Windows 10/11 desktop support.
- Virtualisation – VMware or Hyper-V.
- Server hardware.
- Wireless networks.
- Backups & disaster recovery.
- Office 365 – setup and ongoing management.
- Email security – spam filters, spoofing protection.
Nice to Have:
- macOS.
- Phone systems.
- System deployment and storage.
- Experience with RMM tools.
- Firewalls – especially Fortinet
- Cloud hosting – AWS or Azure.
Long-Term Benefits
This company offers excellent opportunities for career progression within a growing business, encouraging continuous learning and development. You’ll join a supportive, close-knit team that values collaboration, celebrates successes together, and supports each other both professionally and personally.
If this sounds like an opportunity that you would like to explore, please apply now as interviews are being held imminently.
Senior Information Technology Support Engineer in Stoke-on-Trent employer: Candour Solutions
This well-established company in Lancaster is an excellent employer, offering a dynamic work environment where technology and teamwork thrive. With a strong focus on employee growth, they provide ample opportunities for career progression and continuous learning, all within a supportive and collaborative culture that celebrates success and fosters personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Information Technology Support Engineer in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the company's projects. We recommend practising common interview questions and scenarios related to IT support to show you’re ready to hit the ground running.
✨Tip Number 3
Show off your personality! During interviews, let your passion for technology and helping others shine through. Remember, they’re looking for someone who fits into their fun, collaborative culture as much as they are for technical skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining their team.
We think you need these skills to ace Senior Information Technology Support Engineer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Support Engineer role. Highlight your experience with Windows Servers, virtualisation, and any relevant IT projects you've managed.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've supported clients or led onboarding processes in the past, and don’t forget to show your enthusiasm for the role!
Showcase Your Technical Skills:In your application, be sure to mention your technical expertise, especially with tools like Office 365, VMware, and any experience with firewalls or cloud hosting. We want to see how you can contribute to our tech-savvy team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Candour Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Servers, Active Directory, and virtualisation tools like VMware or Hyper-V. Be ready to discuss specific scenarios where you've successfully resolved IT issues or managed projects.
✨Showcase Your People Skills
Since this role involves a lot of client interaction and team collaboration, prepare examples that highlight your ability to communicate effectively and support others. Think about times when you've onboarded new clients or trained team members.
✨Research the Company Culture
Get a feel for the company's vibe by checking out their website and social media. Understanding their collaborative and fun culture will help you tailor your responses and show that you're a great fit for the team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for growth. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
