Modern Workplace Engineer

Job Description – Modern Workplace Engineer

About Hiscox:

At Hiscox we care about our people. We hire the best people for the work, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We embrace hybrid-working practices, balancing the ability to work remotely with the culture and energy we experience when we are face-to-face in our offices. Our focus on collaboration and cross-functional working is supported with virtual tools that minimise physical travel, hot-desking neighbourhoods that create a physical sense of community and Team Charters that our teams co-create to set out how they’ll work together. This modern way of working has contributed to impressive employee engagement scores across Hiscox and means we’re delivering even better solutions for our Hiscox Colleagues. As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength – all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance).

Modern Workplace Engineer – Lisbon / York

The Role:

We are hiring a Modern Workplace Engineer to work within our IT Services infrastructure team. The IT Services (ITS) function consists of ~100 IT professionals that deliver and maintain the technology that enables everyone here, our partners and our customers; every hour of every day. Our business is fast moving, quick to decide and we have rapidly evolving targets and priorities. You will be used to working in a similar environment and will have the ability to work in a self-motivated and confident manner.

Key Responsibilities:

1. Act as a primary technical contact for key technical areas, coordinating with stakeholders as required using strong system administration and troubleshooting skills.
2. You will be an expert in modern workplace technologies and configure tools to automate the provisioning, testing and deployment of infrastructure.
3. Contribute and create planning, designs and delivery of IT initiatives.
4. Produce and own system and infrastructure designs, policies and documentation.
5. Provide reports and proposals for improvements to colleagues and stakeholders.
6. Provide advice and guidance to support the adoption of methods and tools.
7. Drive IT Services in the migration towards a code-centric model for managing infrastructure.
8. Act as a support escalation point for the 3rd line infrastructure support provider.
9. Proactively manage IT infrastructure to minimise business disruption and identify and drive initiatives to improve the quality and effectiveness of the infrastructure services.
10. Manage and provide 3rd line advice for infrastructure platforms in accordance with agreed service levels, standards and processes.

Essential skills:

1. Expertise in modern workplace technologies and the ecosystem e.g. Microsoft 365.
2. Operating Systems e.g. Windows 10/11.
3. Client applications e.g. Office 365, Teams, OneDrive.
4. Device management and deployment e.g. Intune, Autopilot.
5. Understanding of virtualisation techniques e.g. VMware vSphere.
6. Virtual Desktop Infrastructure e.g. Citrix Virtual Apps and Desktops, Azure Virtual Desktop, W365.
7. Knowledge of security best practices e.g. patching and conditional access.
8. Strong system administration and troubleshooting skills.
9. Creation/Contribution of HLD and LLD designs.

Desirable:

1. Experience working within an Agile environment.
2. An appreciation of DevOps principles.
3. Scripting and automation e.g. PowerShell.
4. Packaging and delivery of applications.
5. Relevant certifications, such as in Microsoft 365 are advantageous.

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