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- Tasks: Provide IT support for EPOS systems and internal business systems across various locations.
- Company: Join a well-established organisation with a strong presence in the Northwest.
- Benefits: Enjoy a company pension, employee discounts, on-site parking, and more perks!
- Why this job: Be part of a close-knit tech team, enhancing your skills while making a real impact.
- Qualifications: Strong knowledge of Microsoft SQL, EPOS systems, and core networking concepts required.
- Other info: Regular travel and occasional out-of-hours support are part of the role.
The predicted salary is between 23000 - 29000 £ per year.
An established organisation with a regional presence in the Northwest is seeking a skilled IT Support professional to join its close-knit technology team. The ideal candidate will have a broad technical skill set, a proactive mindset, and the flexibility to work both independently and collaboratively. Regular travel to various sites and occasional out-of-hours support will be required as part of the role.
Key Responsibilities
- Provide day-to-day support for the company’s EPOS systems across locations.
- Deliver technical training and support to staff members.
- Offer technical support for internal business systems at the head office, including incident resolution and handling service requests.
- Administer and support core IT infrastructure, including servers, networks, and virtual environments.
- Work with external technology vendors and service providers to ensure optimal system performance and service delivery.
- Provide out-of-hours and weekend support on a rotational basis.
Key Skills and Experience
- Strong practical knowledge of Microsoft SQL.
- Previous experience working with EPOS systems.
- Experience with Microsoft Active Directory, Exchange, and Windows Server.
- Familiarity with VMware, Veeam Backup, and mobile device management platforms.
- Understanding of core networking concepts including switches, DNS, DHCP, VLANs.
- Ability to install, configure, and maintain a range of hardware including desktops, laptops, and servers.
- Proficiency with Microsoft Office applications and experience using cloud services such as Office 365 and Microsoft Azure.
- A full UK driving licence and access to a vehicle is essential.
Benefits: Company pension, Employee discount, On-site parking & More!
If you are interested, please apply now!
Information Technology Support Technician (Manchester) employer: Candour Solutions
Contact Detail:
Candour Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician (Manchester)
✨Tip Number 1
Familiarise yourself with the specific EPOS systems used by the company. Research common issues and solutions related to these systems, as this will demonstrate your proactive approach and technical knowledge during any interviews.
✨Tip Number 2
Network with current or former employees of the organisation on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable in tailoring your approach.
✨Tip Number 3
Brush up on your knowledge of Microsoft SQL and other key technologies mentioned in the job description. Consider taking a quick online course or tutorial to refresh your skills, as this will help you feel more confident discussing your expertise.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise during the interview. Think of examples from your past experiences where you've successfully resolved IT issues or provided exceptional support, as this will showcase your problem-solving abilities.
We think you need these skills to ace Information Technology Support Technician (Manchester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your practical knowledge of Microsoft SQL, EPOS systems, and any experience with Active Directory and Windows Server.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive mindset and ability to work both independently and collaboratively. Mention specific examples of how you've provided IT support in previous roles.
Highlight Technical Skills: In your application, emphasise your familiarity with VMware, Veeam Backup, and mobile device management platforms. Also, include your understanding of networking concepts like DNS and DHCP, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an IT Support Technician.
How to prepare for a job interview at Candour Solutions
✨Showcase Your Technical Skills
Make sure to highlight your practical knowledge of Microsoft SQL and any experience you have with EPOS systems. Be prepared to discuss specific examples of how you've used these skills in previous roles.
✨Demonstrate Problem-Solving Abilities
Since the role involves incident resolution and handling service requests, be ready to share examples of how you've successfully resolved technical issues in the past. This will show your proactive mindset and ability to work independently.
✨Familiarise Yourself with Core Networking Concepts
Brush up on your understanding of switches, DNS, DHCP, and VLANs. You might be asked technical questions related to these concepts, so being well-prepared will help you stand out.
✨Prepare for Out-of-Hours Support Questions
As the role requires occasional out-of-hours support, be ready to discuss your availability and willingness to take on this responsibility. Showing flexibility can make a positive impression.
