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- Tasks: Provide advanced technical support and lead a junior team in a dynamic environment.
- Company: Join a fast-growing Managed Service Provider known for innovation and collaboration.
- Benefits: Enjoy a competitive salary, modern office, and opportunities for growth with cutting-edge tech.
- Why this job: Be part of a supportive team culture while making a real impact on client solutions.
- Qualifications: Experience in 2nd line support within an MSP and strong skills in Microsoft 365 and networking.
- Other info: This role includes travel to client sites and potential for career advancement as Support Team Lead.
The predicted salary is between 24000 - 36000 £ per year.
Role: 2nd Line Support Engineer
Salary: £40,000 DoE
Location: Liverpool
Requirements: Driving Licence & MSP Experience
A fantastic opportunity has arisen for an experienced 2nd Line Support Engineer to join a fast-growing, Liverpool-based Managed Service Provider. This role is ideal for a technically strong, service-driven individual who thrives in a fast-paced environment and is looking to progress within a growing business.
The company delivers innovative services to a diverse client base. Known for its modern approach, collaborative team, and use of cutting-edge technologies, the business has built a strong reputation for delivering high-quality, reliable solutions.
The successful candidate will bring solid experience in 2nd line support within an MSP environment and possess strong skills across Microsoft 365, networking, and server technologies. This is an office-based position with some travel to client sites. The company are hoping that the successful candidate will become the Support Team Lead.
Key Responsibilities:
This is a varied role, acting as a point of escalation and support for the junior team. There is also an opportunity for project work here too.
- Act as an escalation point for 1st line engineers.
- Provide advanced technical support to clients.
- Assist with the implementation of new client solutions.
- Visit client sites as needed to provide support.
- Maintain and improve technical documentation and internal processes.
- Champion high standards of customer service and technical delivery.
Key skills & Experience:
- Proven experience in a 2nd Line Support role.
- Background working in an MSP environment.
- Strong communication and client-facing skills.
- A proactive, solutions-oriented mindset.
- Ability to work independently and as part of a team.
- A full UK driving licence (essential for travel).
Experience of the following technologies:
- Microsoft 365
- Advanced networking knowledge
- Windows OS
- Windows Server
- Microsoft Remote Desktop Services
- Azure Virtual Desktop
- Microsoft Exchange & SMTP
- VOIP systems
What is on offer:
- A modern, well-equipped office space in Liverpool
- A collaborative, innovative team culture
- Opportunities for personal and professional growth
- Exposure to leading-edge tech and diverse projects
- Very competitive salary and benefits package
If you are interested, please apply now.
Information Technology Support Engineer employer: Candour Solutions
Contact Detail:
Candour Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Windows Server. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical proficiency and make you a more attractive candidate.
✨Tip Number 2
Highlight your experience in a Managed Service Provider (MSP) environment. Be prepared to share examples of how you've successfully supported clients and resolved issues, as this will show that you understand the unique challenges and demands of the role.
✨Tip Number 3
Emphasise your customer service skills and proactive mindset. Prepare to discuss situations where you've gone above and beyond for clients, as this aligns with the company's focus on high standards of customer service.
✨Tip Number 4
Since the role involves some travel to client sites, ensure you have a valid UK driving licence and be ready to talk about your flexibility and willingness to travel. This shows your commitment to meeting client needs and being part of the team.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support, particularly within an MSP environment. Emphasise your skills with Microsoft 365, networking, and server technologies to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues or improved processes in previous roles.
Highlight Relevant Experience: In your application, clearly outline your experience with the required technologies such as Windows OS, Azure Virtual Desktop, and VOIP systems. Use bullet points for clarity and impact.
Showcase Soft Skills: Since strong communication and client-facing skills are essential, include examples of how you've effectively communicated with clients or worked collaboratively in a team setting. This will demonstrate your fit for the role.
How to prepare for a job interview at Candour Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, networking, and server technologies in detail. Highlight specific projects or challenges you've faced in previous roles, especially within an MSP environment, to demonstrate your technical prowess.
✨Emphasise Customer Service
Since the role requires championing high standards of customer service, be ready to share examples of how you've successfully handled client interactions. Discuss any situations where you went above and beyond to resolve issues or improve client satisfaction.
✨Demonstrate Leadership Potential
As the company is looking for someone who could become the Support Team Lead, express your interest in leadership. Share experiences where you've taken initiative or led a project, and explain how you can contribute to the team's growth and success.
✨Prepare Questions About the Role
Have thoughtful questions ready about the company's culture, the team you'll be working with, and the types of projects you might encounter. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
