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For Companies At a Glance
- Tasks: Provide advanced technical support and lead a junior team in a dynamic environment.
- Company: Join a fast-growing Managed Service Provider known for innovation and collaboration.
- Benefits: Enjoy a competitive salary, modern office, and opportunities for growth and tech exposure.
- Why this job: Be part of a supportive culture that values high standards and offers diverse projects.
- Qualifications: Experience in 2nd Line Support, MSP background, and strong skills in Microsoft 365 and networking.
- Other info: This role includes travel to client sites and potential for leadership advancement.
The predicted salary is between 32000 - 48000 £ per year.
Job Description
Role: 2nd Line Support Engineer
Salary: £40,000 DoE
Location: Liverpool
Requirements: Driving Licence & MSP Experience
A fantastic opportunity has arisen for an experienced 2nd Line Support Engineer to join a fast-growing, Liverpool-based Managed Service Provider. This role is ideal for a technically strong, service-driven individual who thrives in a fast-paced environment and is looking to progress within a growing business.
The company delivers innovative services to a diverse client base. Known for its modern approach, collaborative team, and use of cutting-edge technologies, the business has built a strong reputation for delivering high-quality, reliable solutions.
The successful candidate will bring solid experience in 2nd line support within an MSP environment and possess strong skills across Microsoft 365, networking, and server technologies. This is an office-based position with some travel to client sites. The company are hoping that the successful candidate will become the Support Team Lead.
Key Responsibilities:
This is a varied role, acting as a point of escalation and support for the junior team. There is also an opportunity for project work here too.
- Act as an escalation point for 1st line engineers.
- Provide advanced technical support to clients.
- Assist with the implementation of new client solutions.
- Visit client sites as needed to provide support.
- Maintain and improve technical documentation and internal processes.
- Champion high standards of customer service and technical delivery.
Key skills & Experience:
- Proven experience in a 2nd Line Support role.
- Background working in an MSP environment.
- Strong communication and client-facing skills.
- A proactive, solutions-oriented mindset.
- Ability to work independently and as part of a team.
- A full UK driving licence (essential for travel).
Experience of the following technologies:
- Microsoft 365
- Advanced networking knowledge
- Windows OS
- Windows Server
- Microsoft Remote Desktop Services
- Azure Virtual Desktop
- Microsoft Exchange & SMTP
- VOIP systems
What is on offer:
- A modern, well-equipped office space in Liverpool
- A collaborative, innovative team culture
- Opportunities for personal and professional growth
- Exposure to leading-edge tech and diverse projects
- Very competitive salary and benefits package
If you are interested, please apply now.
Information Technology Support Engineer employer: Candour Solutions
Contact Detail:
Candour Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and advanced networking. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have in a Managed Service Provider (MSP) environment. Be prepared to share examples of how you've successfully handled client issues or escalations, as this will show that you understand the unique challenges of the role.
✨Tip Number 3
Prepare to showcase your customer service skills. Since the role involves client interaction, think of scenarios where you've gone above and beyond to assist clients, and be ready to discuss these experiences in detail.
✨Tip Number 4
Research the company culture and values of the MSP you're applying to. Understanding their approach to teamwork and innovation can help you tailor your responses in interviews, making it clear that you align with their mission and are eager to contribute.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support, particularly within an MSP environment. Emphasise your skills with Microsoft 365, networking, and server technologies to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues or improved processes in previous roles.
Highlight Relevant Experience: In your application, clearly outline your experience with the required technologies such as Windows OS, Azure Virtual Desktop, and VOIP systems. Use bullet points for clarity and impact.
Showcase Soft Skills: Since strong communication and client-facing skills are essential, include examples of how you've effectively communicated with clients or worked collaboratively in a team setting. This will demonstrate your fit for the role.
How to prepare for a job interview at Candour Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, networking, and server technologies in detail. Highlight specific projects or challenges you've faced in previous roles, as this will demonstrate your technical expertise and problem-solving abilities.
✨Demonstrate Customer Service Excellence
Since the role emphasises high standards of customer service, be ready to share examples of how you've successfully handled client interactions. Discuss any situations where you went above and beyond to ensure client satisfaction, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world support issues. Practice articulating your thought process and the steps you would take to resolve common technical problems, especially those relevant to an MSP environment.
✨Express Your Team Spirit
The company values collaboration, so convey your ability to work well within a team. Share experiences where you supported junior engineers or contributed to team projects, as this will highlight your leadership potential and willingness to help others grow.
