Information Technology Support Engineer

IT Support Engineer – £30,000 DoE – Manchester

A growing and forward-thinking business is seeking a skilled 1st/2nd Line Engineer to join its IT team during an exciting phase of expansion. This role has come about due to genuine business growth and offers a clear pathway for progression.

If you’re looking for a role where you can grow into a leadership position, now is the perfect time to join. The company is committed to investing in its people and has a proven roadmap in place for development, making this a fantastic opportunity for someone who would like to progress their career.

Alongside day-to-day support responsibilities, you’ll also gain valuable project experience, particularly with the integration of a newly acquired business and the transition of its IT infrastructure in-house.

This is a hybrid role, with 3 days per week onsite at the company’s Manchester office and 2 days working from home (post-probation).

Key Responsibilities:

• Deliver 1st and 2nd line support to users, resolving a wide range of IT issues.
• Troubleshoot hardware, software, and networking problems.
• Administer and support the Microsoft 365 suite.
• Set up and manage user accounts, access permissions, and support onboarding/offboarding.
• Build, configure, and maintain hardware such as laptops and desktops.
• Assist with IT projects, including the in-house integration of a newly acquired business.
• Maintain accurate IT documentation, asset registers, and internal knowledge bases.

Key Skills & Experience:

• Proven experience in a 1st and/or 2nd line IT support role.
• Strong working knowledge of Microsoft 365 and Windows environments.
• Solid understanding of networking fundamentals including DNS and DHCP.
• Hands-on experience supporting and configuring hardware.
• Excellent communication skills with a focus on providing outstanding customer service.

Benefits:

• Bonus scheme based on company profit.
• Hybrid working pattern – 3 days in the office, 2 from home.
• Defined career progression plan with opportunities for long-term growth.
• Exciting project involvement.
• Supportive, collaborative team culture.

Interviews are being held imminently so please apply now if you are interested!