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For Companies At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for clients.
- Company: Established tech company known for outstanding service and expertise.
- Benefits: Private healthcare, monthly prizes, bonuses, and clear career development pathways.
- Why this job: Kickstart your IT career in a supportive and dynamic environment.
- Qualifications: Recent IT apprenticeship or 1st Line Support experience required.
- Other info: Exciting opportunities for growth and skill development.
The predicted salary is between 25000 - 28000 £ per year.
Overview
IT Support & Infrastructure Recruitment Specialist | Candour Solutions
Work Pattern: On-site
A well-established technology company is seeking a Junior IT Support Engineer to join their growing team. Known for outstanding service and technical expertise, this business offers a stable environment with real opportunities for career growth.
This role is perfect for someone who has recently finished an IT apprenticeship or is working in a 1st Line Support capacity and is eager to develop their skills further. You will be the first point of contact for clients needing support, helping resolve technical issues across both software and hardware, while maintaining excellent customer care standards.
Responsibilities
- Provide first-line support for a variety of IT issues
- Help install and configure software and hardware solutions
- Diagnose and fix problems quickly and effectively
- Record and manage support requests using an internal ticketing system
- Pass on more complex cases to senior team members when necessary
- Keep detailed logs of support activities
- Create and maintain helpful documentation and guides
Qualifications & Skills
- Recent IT apprenticeship graduate or someone with 1st Line Support experience
- Excellent verbal and written communication skills
- Familiarity with Office 365, Windows Server, and basic networking
- Full UK driving licence and own vehicle (essential for the role)
- Passion for IT and enthusiasm to build a long-term career
- Monthly prizes
If you’re ready to grow your IT career in a supportive, forward-thinking environment, I’d love to hear from you.
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Information Technology Support Engineer employer: Candour Solutions
Contact Detail:
Candour Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues and customer interactions. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your passion for IT! During interviews, share your personal projects or any extra training you've done. It’s all about demonstrating your enthusiasm and commitment to growing in this field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from candidates who are eager to join our team!
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT apprenticeship or any 1st Line Support experience. We want to see how your skills match the role, so don’t be shy about showcasing your technical expertise and customer care abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT and why you’re excited about this opportunity. We love seeing enthusiasm, so let us know what makes you tick in the tech world.
Show Off Your Communication Skills: Since excellent verbal and written communication is key for this role, make sure your application reflects that. Keep your language clear and professional, but don’t forget to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Candour Solutions
✨Know Your Tech Basics
Brush up on your knowledge of Office 365, Windows Server, and basic networking. Be ready to discuss how you've used these tools in your previous roles or during your apprenticeship. This shows you're not just familiar with the tech but can also apply it practically.
✨Show Off Your Communication Skills
As a Junior IT Support Engineer, you'll be the first point of contact for clients. Practice explaining technical issues in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as this is crucial for providing excellent customer care.
✨Prepare for Problem-Solving Questions
Expect questions that assess your troubleshooting skills. Think of examples from your past experiences where you diagnosed and resolved issues quickly. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the company culture, career development opportunities, or the team you'll be working with. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
