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- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and maintain systems.
- Company: Join a well-established organisation focused on performance and customer satisfaction.
- Benefits: Enjoy a collaborative culture, individual growth opportunities, and an on-call rota for extra experience.
- Why this job: Perfect for those wanting to advance their IT career in a supportive environment.
- Qualifications: Prior IT support experience and knowledge of Windows systems are essential.
- Other info: Interviews are happening soon, so apply now!
The predicted salary is between 25000 - 29000 £ per year.
An established organisation is currently seeking an IT Support Analyst to join its internal technology team. With a strong focus on performance, customer satisfaction, and seamless internal operations, this role plays a key part in keeping critical systems running smoothly across the business.
This is a hands-on, office-based role working five days a week from the company’s office, with occasional travel to other sites. The successful candidate will also be part of the IT on-call support rota, helping to ensure continuity of service outside of standard hours.
With a collaborative culture and a genuine commitment to individual growth, this is a great opportunity for someone who’s looking to take the next step in their IT support career, within a structured and supportive environment.
Key Responsibilities:- Provide 1st and 2nd line technical support across the organisation.
- Log, prioritise, and track IT issues and service requests in line with internal service levels.
- Troubleshoot and resolve a range of hardware and software issues, escalating when necessary while maintaining ownership through to resolution.
- Perform daily system monitoring and carry out routine maintenance tasks, ensuring full documentation of activities.
- Support the upkeep of hardware across the business, including desktops, laptops, printers, and other end-user equipment.
- Keep accurate records of system changes, installations, and equipment movements in line with internal procedures.
- Apply IT security best practices consistently, ensuring systems and data remain protected.
- Work closely with both internal teams and third-party vendors to resolve issues and implement improvements.
- Prior experience in an IT support or service desk role.
- Solid working knowledge of Windows operating systems and basic networking.
- Exposure to or experience with bespoke business systems would be beneficial.
- Strong interpersonal skills with the ability to communicate clearly and confidently with colleagues at all levels.
- Experience working collaboratively with third-party vendors and service providers.
- Able to take initiative and step up during high-priority incidents, particularly when senior team members are unavailable.
- Organised, detail-focused, and comfortable working in a busy and responsive environment.
If you are interested, please apply now as interviews will be held imminently!
Information Technology Support Analyst employer: Candour Solutions
Contact Detail:
Candour Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies and systems mentioned in the job description. Having a solid understanding of Windows operating systems and basic networking will give you an edge during discussions with the hiring team.
✨Tip Number 2
Prepare to demonstrate your problem-solving skills. Think of examples from your past experiences where you successfully resolved IT issues, as this will showcase your ability to handle the responsibilities of the role effectively.
✨Tip Number 3
Highlight your interpersonal skills during any interactions. Since the role requires clear communication with colleagues at all levels, showing that you can engage confidently will make a positive impression on the interviewers.
✨Tip Number 4
Research the company culture and values. Understanding their commitment to individual growth and collaboration will help you align your responses with what they are looking for in a candidate, making you a more attractive applicant.
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your knowledge of Windows operating systems, networking, and any experience with bespoke business systems. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your commitment to customer satisfaction. Mention your ability to troubleshoot hardware and software issues and your experience working collaboratively with teams and vendors.
Highlight Key Skills: In your application, clearly outline your interpersonal skills and ability to communicate effectively. Provide examples of how you've taken initiative during high-priority incidents and maintained organisation in a busy environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Candour Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows operating systems and any networking knowledge you possess. You might be asked to troubleshoot a common issue, so brush up on your technical skills and be ready to demonstrate your problem-solving abilities.
✨Highlight Your Customer Service Experience
Since this role focuses on customer satisfaction, share examples of how you've successfully supported users in the past. Emphasise your strong interpersonal skills and your ability to communicate clearly with colleagues at all levels.
✨Demonstrate Your Organisational Skills
The job requires logging and tracking IT issues, so be ready to discuss how you manage your workload and prioritise tasks. Mention any tools or methods you use to stay organised, especially in a busy environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle high-priority incidents. Think of situations where you took initiative or resolved issues under pressure, particularly when senior team members were unavailable. This will show your readiness for the on-call support rota.
