This opportunity combines hands-on technical support with customer engagement in a growing Managed Service Provider (MSP) environment who are looking to further expand their team. You'll work as part of an established technical team, supporting a diverse client base and helping to resolve a wide range of IT issues across modern business environments. This position holds great potential for progression, in terms of learning new skills and company growth - along with a comfortable range of benefits.
What You’ll Do
- Act as the first point of contact for client IT support requests via phone, email and helpdesk systems.
- Manage and prioritise support tickets, ensuring issues are resolved efficiently and professionally.
- Deliver 1st and 2nd Line technical support across multiple client environments.
- Troubleshoot hardware, software, Microsoft 365 and Windows-related issues.
- Support and administer Microsoft 365 environments, including user accounts and licensing.
- Diagnose and resolve networking, broadband and connectivity issues.
- Provide support for VoIP and telephony platforms.
- Assist with Windows Server administration and maintenance tasks.
- Escalate complex technical issues where appropriate while maintaining ownership through to resolution.
- Maintain clear documentation and contribute to improving support processes and service delivery.
Experience & Capabilities
- At least 2 years' experience in an IT Support, Service Desk or Helpdesk role.
- Previous MSP experience is highly desirable.
- Experience providing both 1st and 2nd Line support.
- Strong Microsoft 365 administration and troubleshooting experience.
- Good working knowledge of Windows Desktop and Windows Server environments.
- Experience supporting VoIP systems and telephony solutions.
- Ability to troubleshoot networking and broadband connectivity issues.
- Excellent customer service and communication skills.
- Comfortable managing multiple tickets and competing priorities in a fast-paced environment.
- Strong problem-solving skills with a proactive and professional approach.
- UK Drivers Licence
Benefits
- Private healthcare
- Support for technical certifications and professional development
- Clear progression opportunities within a growing technical team
- Generous holiday allowancePension scheme
- Exposure to a varied client base and modern technology stack
- Stable, established business with long-term growth plans
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1st/2nd Line IT Support Engineer employer: Candour Solutions
Join a forward-thinking company in Chester that values innovation and collaboration, offering a dynamic work culture where your contributions truly matter. With a strong focus on employee growth, you'll have access to ongoing training and development opportunities, ensuring you stay at the forefront of technology. Enjoy the flexibility of a hybrid working model while being part of a team that is passionate about digital transformation and making a real impact.
