At a Glance
- Tasks: Welcome guests, manage check-ins, and ensure top-notch customer service.
- Company: A growing hotel business in Southampton with a friendly atmosphere.
- Benefits: Competitive salary, training opportunities, and potential relocation support.
- Other info: Flexible shifts and potential visa sponsorship for exceptional candidates.
- Why this job: Join a dynamic team and enhance your hospitality skills while making guests feel at home.
- Qualifications: Previous hospitality experience and excellent communication skills are preferred.
The predicted salary is between 28103 - 34348 £ per year.
Job Description – Front Office Staff We are seeking a professional, customer-focused and organised Front Office Staff member to join a hotel business in Southampton.
The ideal candidate will have previous front office, reception or hospitality experience, with excellent communication skills and a friendly, professional approach.
The role will involve supporting guests throughout their stay and ensuring a high standard of customer service.
Key Responsibilities
- Welcome and assist guests in a friendly and professional manner.
- Manage check-in and check-out procedures efficiently.
- Handle guest enquiries, requests and complaints promptly.
- Manage telephone calls, emails and general reception enquiries.
- Process bookings, payments and guest information accurately.
- Coordinate with housekeeping, maintenance and other hotel departments.
- Maintain accurate reception records and daily reports.
- Assist guests with local information, directions and hotel services.
- Follow hotel policies, health & safety and customer service standards.
- Support the smooth day-to-day operation of the front desk.
- Maintain a professional, clean and welcoming reception area. Candidate Requirements
- Previous front office, reception or hotel/hospitality experience preferred.
- Excellent communication and customer service skills.
- Professional, friendly and well-presented manner.
- Good organisational and administrative skills.
- Confident using computers, booking systems and Microsoft Office.
- Able to remain calm and professional under pressure.
- Flexible to work shifts, weekends and public holidays.
- Reliable, proactive and able to work as part of a team.
- Full UK driving licence is required.
- Must currently be based in the UK, preferably near Southampton, or be willing to relocate. What We Offer
- Competitive salary depending on experience.
- Permanent opportunity within a growing hotel business.
- Training and development opportunities.
- Relocation support may be considered.
- Skilled Worker visa sponsorship may be available for an exceptional candidate who meets the relevant requirements.
How to Apply Please apply with your current CV, highlighting your experience.
Please confirm your current location, availability and salary expectations.
We are an equal-opportunities employer and welcome applications from all suitably qualified candidates
Front Office Staff in Southampton employer: Cando Personnel
Join a dynamic hotel business in Southampton that values its employees and fosters a collaborative work culture. With a focus on professional growth, we offer opportunities for career advancement and skill development in the fast-paced hospitality sector. Enjoy competitive salaries, comprehensive benefits, and the chance to make a meaningful impact on our procurement processes while working in a vibrant coastal city.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Staff in Southampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cando Personnel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cando Personnel
Don't be shy about reaching out to Cando Personnel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Staff in Southampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cando Personnel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cando Personnel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
