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- Tasks: Manage CRM and social media for a luxury tour operator, focusing on email and content strategy.
- Company: Join a prestigious luxury travel company based in central London with a vibrant culture.
- Benefits: Enjoy hybrid working, £1,000 personal travel credit, 23 days holiday, and wellness perks.
- Why this job: Be part of a dynamic team, make an impact in travel marketing, and enjoy global discounts.
- Qualifications: Experience in CRM and social media management within the travel sector is essential.
- Other info: Opportunity for career growth and a chance to work with exciting travel campaigns.
The predicted salary is between 36000 - 60000 £ per year.
Required for this luxury tour operator with an office based in central London. Homebased or hybrid is fine. CRM and social media management experience is a must, ideally within travel for a similar company.
Salary: £45,000 - £55,000 plus great bonus and benefits.
CRM and Social Media Manager's Duties:
- Look after the company's email programme and social media activity.
- Stand alone position reporting into the head of marketing.
- Customer contact plan development.
- Email programme delivery.
- Customer database management.
- Define and develop the organic social media content strategy.
- Paid social media delivery.
- KPI reporting.
CRM and Social Media Manager's Skills Required:
- CRM and social media management experience within travel is a must, ideally for a luxury travel company, or a senior executive looking to step up.
- Good analytical skills and proficiency in using tools such as Zoho, Hootsuite, GA4, and the Meta platforms.
- Significant multi-channel CRM campaign experience.
- Excellent analytical skills.
Additional Information:
- Happy with hybrid or homebased.
- Personal travel credit of £1,000.
- 23 days of paid holiday plus birthday off.
- Additional volunteering days off.
- Annual mental wellness spa day.
- Contributory pension.
- Paid learning programs.
- Worldwide travel discounts for friends and family.
- Up to a 10% bonus.
If you are interested in the above role please apply online or send your CV to duncan@candm.co.uk quoting DT59831.
Contact Detail:
CANDM, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM manager
✨Tip Number 1
Familiarise yourself with the latest trends in CRM and social media management, especially within the luxury travel sector. This knowledge will help you demonstrate your expertise during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the travel industry, particularly those who work in CRM and social media roles. Attend industry events or join relevant online groups to make connections that could lead to referrals or insider information about the job.
✨Tip Number 3
Prepare to discuss specific CRM tools and social media platforms mentioned in the job description, like Zoho and Hootsuite. Being able to talk confidently about your experience with these tools will set you apart from other candidates.
✨Tip Number 4
Consider creating a portfolio showcasing your previous CRM campaigns and social media strategies, particularly those related to travel. This tangible evidence of your skills can impress potential employers and give them a clear idea of what you can bring to their team.
We think you need these skills to ace CRM manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your CRM and social media management experience, especially within the travel sector. Use specific examples that demonstrate your skills in email programme delivery and customer database management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury travel and your understanding of the role. Mention your familiarity with tools like Zoho and Hootsuite, and how you can contribute to the company's social media content strategy.
Highlight Analytical Skills: Since the role requires good analytical skills, include any relevant experience you have with KPI reporting and multi-channel CRM campaigns. Provide examples of how you've used data to drive successful marketing strategies.
Show Enthusiasm for the Company: Research the luxury tour operator and mention why you are excited about the opportunity to work with them. This could be related to their values, their approach to customer service, or their unique offerings in the travel industry.
How to prepare for a job interview at CANDM, LLC
✨Showcase Your CRM Experience
Make sure to highlight your previous experience in CRM management, especially within the travel sector. Be prepared to discuss specific campaigns you've managed and the tools you've used, such as Zoho or Hootsuite.
✨Demonstrate Social Media Savvy
Since the role involves social media management, come equipped with examples of successful organic and paid social media strategies you've implemented. Discuss how you measure success through KPIs and analytics.
✨Prepare for Analytical Questions
Expect questions that assess your analytical skills. Be ready to explain how you've used data to inform your CRM strategies and improve customer engagement. Familiarity with GA4 will be a plus.
✨Understand the Company Culture
Research the luxury travel company’s ethos and values. Tailor your responses to show how your personal values align with theirs, and express your enthusiasm for contributing to their mission.
