Team Leader - Heathfield in Horam

Team Leader Role Available

Job Role: Team Leader

Hours: Full time/Part Time Opportunities

Location: Heathfield/East Sussex

Hourly Rate: £13.50 p/h

Job Purpose

The role includes working within an allocated zone, responsible for evaluating and assessing new client packages, developing care plans, carrying out risk assessments, conducting reviews of existing packages, liaising with Commissioners and clients, evaluating care progress and recommending changes to the care plan if required. It also involves mentoring and leading a team of Care Support Workers, carrying out staff observations and supervisions, and being part of the on‑call rota on a rotational basis. A full driving licence and access to own transport are essential.

Role Responsibilities

• Carry out assessments of all new packages.
• Meet and greet potential private clients and/or their families.
• Re‑assess existing packages when a client’s needs change, such as after discharge from hospital.
• Carry out required risk assessments to ensure safe care delivery.
• Update care plans, tasks, risk assessments, medication information and other care‑related documents within the client’s electronic care plan and care folder.
• Undertake client reviews under the direction of the Care Coordinator and Deputy Manager.
• Undertake staff observations, competency assessment and/or supervisions under the direction of the Manager.
• Liaise with other health and social care professionals.
• Undertake care work when required to meet the needs of the business.
• Work hours to include a minimum of one evening and an alternate weekend.
• Be part of the on‑call rota, ready to cover outstanding care visits at very short notice.
• Attend Team Leader Meetings on a monthly basis.

Core Responsibilities

• Maintain your uniform and all company property issued to you to the standard compatible with Candlelight Care's expectations; a clean and smart appearance demonstrates professionalism.
• Refrain from wearing jewellery, false nails or nail varnish while on duty, leading by example and promoting good infection control procedures.
• Conduct yourself at all times in a cordial, respectful and courteous manner, even in difficult situations.
• Maintain good working relationships with your office team, other care and support workers, clients and their families/representatives.

Please Note

This job profile is not an exhaustive list of duties, but is intended to give a general indication of the range of work to be undertaken. The responsibilities may vary in accordance with the changing demands and priorities, and substantial changes will be carried out in consultation with the post‑holder.

Disclosure Barring Service (DBS)

At Candlelight Care we take the safeguarding of our clients very seriously. The post‑holder will be subject to an Enhanced Certificate from the Disclosure and Barring Service and we will discuss any matter(s) revealed on the Certificate with the person directly. Having a criminal record will not necessarily bar you from working with us; this depends on the nature of the position and the circumstances and background of any offences.

Essential Criteria

• Available to work one evening and alternate weekends.
• Adaptable and flexible to deal with varying needs and situations.
• Be part of the on‑call rota.
• Willingness to cover visits at very short notice when covering the On‑Call.
• Previous experience within a care role.
• Other caring roles (e.g. caring for family members).
• Good working knowledge of care and support work.
• Understanding and respecting the need for confidentiality.
• Good working knowledge of Health & Safety.
• Good working knowledge of personal rights and responsibilities.
• Awareness and importance of preserving client dignity.
• High level of literacy skills (required to read care plans and record simple details).
• Computer literate.
• Diploma level 2 in Health & Social Care.
• Good communication skills.
• Ability to work without constant supervision.
• Caring and empathetic approach.
• Reliable and trustworthy.
• Clean and tidy appearance.
• Ability to manage your own time.
• Good team player, who is understanding and supportive of colleagues.
• Good communication skills (to understand clients and make yourself clearly understood).
• Good mentor to those new to the role.