IT Associate

About the Company – Canditalent is recruiting for a creative tech company redefining how we interact with everyday technology. We’re looking for a resourceful and motivated IT Support Engineer to join their London office on a part-time basis. This role is ideal for someone passionate about providing hands-on tech support in a fast-paced, design-led environment.

About the Role – Act as the first point of contact for IT support queries from team members. Diagnose and troubleshoot hardware, software, and network issues. Configure and maintain IT systems including laptops, desktops, printers, and accessories. Support user account management and system access, including email setup and permissions. Assist in onboarding new team members with IT setup and system orientation. Keep accurate records of technical issues and update relevant team leads. Liaise with the global IT team to ensure consistency with internal tech policies. Support scheduled updates, patches, and routine IT system upgrades.

Responsibilities

• Act as the first point of contact for IT support queries from team members
• Diagnose and troubleshoot hardware, software, and network issues
• Configure and maintain IT systems including laptops, desktops, printers, and accessories
• Support user account management and system access, including email setup and permissions
• Assist in onboarding new team members with IT setup and system orientation
• Keep accurate records of technical issues and update relevant team leads
• Liaise with the global IT team to ensure consistency with internal tech policies
• Support scheduled updates, patches, and routine IT system upgrades

Qualifications – Studies or completed qualifications in IT, Computer Science, or a related field

Required Skills

• Previous experience in an IT support or helpdesk environment
• Comfortable working across Windows, macOS, and Google Workspace
• Familiar with Active Directory, basic network configurations, and security best practices
• Excellent troubleshooting skills and a proactive mindset
• Clear communication and a strong service orientation
• Must be eligible to work in the UK and available for part-time work

Preferred Skills – N/A

Pay range and compensation package – This is an opportunity to work with a team of designers, engineers, and creators on a mission to make technology feel exciting again—while honing your IT skills in a collaborative, international setting. Apply now to become part of a company making tech fun again.

Equal Opportunity Statement – Include a statement on commitment to diversity and inclusivity.