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- Tasks: Review and resolve pension complaints, ensuring excellent customer service throughout the process.
- Company: Join a dynamic team focused on delivering top-notch service in the financial sector.
- Benefits: Enjoy remote work flexibility and competitive pay of £252 per day.
- Why this job: Make a real impact by helping customers navigate their pension issues in a supportive environment.
- Qualifications: Experience in managing pension complaints and strong communication skills are essential.
- Other info: This is a 2-3 month contract with potential for extension; apply now!
The predicted salary is between 42000 - 63000 £ per year.
We have a fantastic opportunity for an experienced Pension Complaint Reviewer well versed in the end-to-end complaints process to join a project offering remote working.
You will be responsible for complaints regarding life and pension products, from transfer delays to bereavement pay out issues and everything in between. The key focus of the role is to ensure the customer receives excellent service from the start, through to resolution, including contacting the customer to clarify points, completing redress and following up with a call to address the point findings and solution before issuing a final response letter. You will be required to follow complex processes using multiple systems to achieve a suitable outcome and will need the organisation to manage your own case pipeline and chase outstanding information from multiple sources.
Previous end to end complaints experience working with pension products is a must.
What you’ll be doing as a Pension Complaint Reviewer:
- Reviewing and assessing customer servicing complaints related to their life or pension product.
- Taking ownership of a pipeline of cases and manage deadlines.
- Contacting customers to discuss points and outcomes.
- Monitoring outstanding queries and proactively chasing for information to close cases.
- Analysing and documenting call recordings and correspondence to aid decision.
- Updating systems accordingly to record outcome.
- Completing financial loss calculations and considering tax liabilities.
- Writing full final response letters.
- Assisting with progressing customer requests once the service complaint is resolved.
We’re looking for a Pension Complaint Reviewer with:
- Clear experience managing pensions complaints and a good knowledge of different schemes.
- Experience processing complex calculations with manual elements.
- Adaptability to work on multiple client systems.
- Strong communication and negotiation skills to interact with both customers, internal teams and third parties.
- Excellent attention to detail and letter writing proficiency.
- Diploma Level 4 qualification is advantageous but not essential.
Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5:30pm.
Location: Remote
Duration: Initially a 2–3-month contract with opportunity to extend.
Day rate: £252 per day via Umbrella
To apply for this role as Pension Complaint Reviewer, please click apply online and upload an updated copy of your CV.
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
To help you stay safe in your job search we will never ask for your bank details at the application stage.
Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Pension Complaint Reviewer - remote employer: Candidate Source
Contact Detail:
Candidate Source Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pension Complaint Reviewer - remote
✨Tip Number 1
Familiarise yourself with the end-to-end complaints process specific to pension products. Understanding the nuances of various schemes and common issues will help you demonstrate your expertise during any discussions or interviews.
✨Tip Number 2
Brush up on your communication skills, especially in handling sensitive topics like bereavement payouts. Practising how to convey complex information clearly and empathetically can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with managing a case pipeline. Be ready to share examples of how you've successfully chased outstanding information and met deadlines in previous roles, as this is crucial for the position.
✨Tip Number 4
Since you'll be using multiple systems, highlight any relevant technical skills or experiences you have with similar software. Being adaptable and tech-savvy will show that you're ready to hit the ground running.
We think you need these skills to ace Pension Complaint Reviewer - remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with pension complaints and showcases your ability to manage complex cases. Use specific examples that demonstrate your skills in communication, negotiation, and attention to detail.
Craft a Strong Cover Letter: Write a cover letter that directly addresses the key responsibilities of the Pension Complaint Reviewer role. Emphasise your end-to-end complaints process experience and how you can ensure excellent customer service throughout.
Showcase Relevant Skills: In your application, clearly outline your proficiency in writing final response letters and performing financial loss calculations. Mention any experience with different pension schemes and your adaptability to various client systems.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Candidate Source
✨Know Your Complaints Process
Make sure you understand the end-to-end complaints process, especially related to pensions. Be prepared to discuss specific examples from your past experience where you successfully managed complaints, highlighting your problem-solving skills.
✨Demonstrate Strong Communication Skills
Since the role involves contacting customers and internal teams, practice articulating your thoughts clearly. Prepare to showcase your negotiation skills and how you've effectively communicated complex information in previous roles.
✨Familiarise Yourself with Relevant Systems
Research the types of systems commonly used in pension complaint management. If possible, mention any experience you have with similar systems during the interview to demonstrate your adaptability and readiness to hit the ground running.
✨Prepare for Financial Calculations
Brush up on your skills related to financial loss calculations and tax liabilities. Be ready to explain your approach to these calculations and provide examples of how you've handled them in past roles.
