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- Tasks: Review and resolve pension-related complaints, ensuring excellent customer service.
- Company: Join a dynamic team focused on enhancing customer experiences in the finance sector.
- Benefits: Enjoy remote work flexibility and a supportive work environment.
- Why this job: Make a real impact by helping customers navigate their pension issues with care.
- Qualifications: Experience in complaint handling and knowledge of life and pension products required.
- Other info: This role offers the chance to work from home and be part of a meaningful project.
The predicted salary is between 28800 - 43200 £ per year.
We have a fantastic opportunity for an experienced Pension Complaint Reviewer well versed in the end-to-end complaints process to join a project offering remote working.
You will be responsible for complaints regarding life and pension products, from transfer delays to bereavement pay out issues and everything in between. The key focus of the role is to ensure the customer receives excellent service.
Remote working/work at home options are available for this role.
Pension Complaint Reviewer - remote employer: Candidate Source
Contact Detail:
Candidate Source Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pension Complaint Reviewer - remote
✨Tip Number 1
Familiarise yourself with the end-to-end complaints process specific to pension products. Understanding the nuances of common issues like transfer delays and bereavement payouts will help you demonstrate your expertise during any discussions.
✨Tip Number 2
Network with professionals in the pensions industry, especially those who have experience in complaint handling. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare for potential interview questions by thinking about real-life scenarios where you've successfully resolved complaints. Being able to share specific examples will showcase your problem-solving skills and customer service focus.
✨Tip Number 4
Stay updated on current regulations and best practices in the pensions sector. Showing that you're knowledgeable about recent changes can set you apart as a candidate who is proactive and well-informed.
We think you need these skills to ace Pension Complaint Reviewer - remote
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Pension Complaint Reviewer. Familiarise yourself with the end-to-end complaints process and the specific issues related to life and pension products.
Tailor Your CV: Highlight your relevant experience in handling complaints, particularly in the pensions sector. Use specific examples that demonstrate your ability to resolve issues effectively and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your expertise in the complaints process. Mention any relevant qualifications or training that make you a strong candidate for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a role focused on resolving complaints.
How to prepare for a job interview at Candidate Source
✨Know the Complaints Process Inside Out
Make sure you understand the end-to-end complaints process for pension products. Be prepared to discuss specific scenarios and how you would handle them, as this will demonstrate your expertise and confidence in the role.
✨Showcase Your Customer Service Skills
Since the role focuses on ensuring excellent service, be ready to share examples of how you've successfully resolved customer complaints in the past. Highlight your communication skills and ability to empathise with customers.
✨Familiarise Yourself with Relevant Regulations
Brush up on the regulations and guidelines that govern pension complaints. Being knowledgeable about these can set you apart from other candidates and show that you're serious about compliance and best practices.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask during the interview. This could include inquiries about the team structure, the tools used for complaint management, or how success is measured in the role. It shows your interest and engagement.
