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- Tasks: Investigate customer complaints, gather evidence, and write outcome letters.
- Company: Join a friendly motor finance company in Bracknell focused on fair customer outcomes.
- Benefits: Enjoy a hybrid work model after training, with three days in-office and two days remote.
- Why this job: Make a real impact by resolving customer issues and ensuring fairness in outcomes.
- Qualifications: Experience in complaint resolution and letter writing is essential; financial services background is a plus.
- Other info: Initial contract for three months with potential for extension; full training provided.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Complaints Investigator who is passionate about finding fair outcomes for customers.
You will be loading the complaint onto the system, discussing points with the customer, collecting and reviewing evidence from systems to understand the situation in detail, and concluding the outcome in a final response letter.
You will be joining a welcoming team within a motor finance company in Bracknell where you will have a balance of working three days in office and two days from home each week once you have passed their training program.
What youll be doing as a Complaints Investigator:
- Taking ownership of a pipeline of complaint cases from start to resolution.
- Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.
- Collecting and reviewing information from customers, dealers, motor manufacturers and repair garages.
- Checking if the client is liable for the issues and deciding on a support plan for the customer.
- Taking responsibility for queries/issues through to resolution.
- Deciding fair outcomes for both customers and the business.
- Writing templated outcome letters to the customer.
- Managing expectations of all internal and external customers.
Were looking for a Complaints Investigator with:
- Previous experience reviewing complaints and finding fair outcomes.
- Previous final response letter writing experience.
- Confidence handling multiple workstreams.
- Strong attention to detail.
- Experience working within a financial services environment would be advantageous.
Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5:30pm.
Location: Bracknell. This can reduce to 3 days a week in office and 2 days from home after training and sign off.
Parking: Yes
Contract: 3 months initially with opportunity to extend.
Training: On site full time for the first 4 6 weeks.
This role does not offer remote working so we will not be able to consider applicants that are not within a commutable distance to Bracknell.
If youre excited to join a rewarding company as a Complaints Investigator, then please click apply online and upload an updated copy of your CV.
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
To help you stay safe in your job search we will never ask for your bank details at the application stage.
Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Complaints Investigator in Maidenhead employer: Candidate Source
Contact Detail:
Candidate Source Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Investigator in Maidenhead
✨Tip Number 1
Familiarise yourself with the common types of complaints in the motor finance sector. Understanding the typical issues customers face will help you demonstrate your knowledge during interviews and show that you're ready to take ownership of complaint cases.
✨Tip Number 2
Brush up on your letter writing skills, especially for templated responses. Being able to articulate fair outcomes clearly and professionally is crucial, so practice drafting response letters that convey empathy and clarity.
✨Tip Number 3
Network with professionals in the financial services industry, particularly those who have experience in complaints handling. Engaging with others can provide insights into best practices and may even lead to referrals for the position.
✨Tip Number 4
Prepare for potential scenario-based questions in your interview. Think about how you would handle specific complaints and what steps you would take to ensure a fair outcome, as this will showcase your problem-solving skills.
We think you need these skills to ace Complaints Investigator in Maidenhead
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Complaints Investigator position. Tailor your application to highlight your relevant experience in handling complaints and writing final response letters.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in reviewing complaints and finding fair outcomes. Mention specific examples where you successfully resolved issues or improved customer satisfaction.
Showcase Attention to Detail: Since the role requires strong attention to detail, make sure your application is free from errors. Use clear and concise language, and format your documents professionally to demonstrate your meticulousness.
Prepare a Strong Cover Letter: Craft a compelling cover letter that explains why you are passionate about the role and how your skills align with the company's values. Mention your confidence in managing multiple workstreams and your ability to communicate effectively with customers.
How to prepare for a job interview at Candidate Source
✨Show Your Passion for Fair Outcomes
Make sure to express your enthusiasm for finding fair resolutions during the interview. Share examples from your past experiences where you successfully resolved complaints, highlighting your commitment to customer satisfaction.
✨Demonstrate Attention to Detail
Since the role requires logging complaints and reviewing evidence meticulously, be prepared to discuss how you ensure accuracy in your work. You might want to mention specific tools or methods you use to maintain high standards of detail.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific complaint scenarios. Think through potential situations you might face as a Complaints Investigator and prepare structured responses that showcase your problem-solving skills.
✨Familiarise Yourself with Financial Services
If you have experience in financial services, be ready to discuss it. If not, do some research on the industry and its regulations. Showing that you understand the context of the role will demonstrate your readiness to take on the position.
