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- Tasks: Investigate customer complaints, gather evidence, and write outcome letters.
- Company: Join a friendly motor finance company in Bracknell focused on fair customer outcomes.
- Benefits: Enjoy a hybrid work model after training, with three days in-office and two days remote.
- Why this job: Make a real impact by resolving customer issues and ensuring fairness in outcomes.
- Qualifications: Experience in complaint resolution and letter writing is essential; financial services background is a plus.
- Other info: Initial 6-month contract with potential for extension; full training provided.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Complaints Investigator who is passionate about finding fair outcomes for customers. You will be loading the complaint onto the system, discussing points with the customer, collecting and reviewing evidence from systems to understand the situation in detail, and concluding the outcome in a final response letter.
You will be joining a welcoming team within a motor finance company in Bracknell where you will have a balance of working three days in office and two days from home each week once you have passed their training program.
What you'll be doing as a Complaints Investigator:
- Taking ownership of a pipeline of complaint cases from start to resolution.
- Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.
- Collecting and reviewing information from customers, dealers, motor manufacturers and repair garages.
- Checking if the client is liable for the issues and deciding on a support plan for the customer.
- Taking responsibility for queries/issues through to resolution.
- Deciding fair outcomes for both customers and the business.
- Writing templated outcome letters to the customer.
- Managing expectations of all internal and external customers.
We're looking for a Complaints Investigator with:
- Previous experience reviewing complaints and finding fair outcomes.
- Previous final response letter writing experience.
- Confidence handling multiple workstreams.
- Strong attention to detail.
- Experience working within a financial services environment would be advantageous.
Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5:30pm.
Location: Bracknell. This can reduce to 3 days a week in office and 2 days from home after training and sign off.
Contract: 6 months initially with opportunity to extend.
Training: On site full time for the first 4-6 weeks. This role does not offer remote working so we will not be able to consider applicants that are not within a commutable distance to Bracknell.
If you're excited to join a rewarding company as a Complaints Investigator, then please click apply online and upload an updated copy of your CV. Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
To help you stay safe in your job search we will never ask for your bank details at the application stage.
Complaints Investigator in Bracknell employer: Candidate Source
Contact Detail:
Candidate Source Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Investigator in Bracknell
✨Tip Number 1
Familiarise yourself with common complaints in the motor finance industry. Understanding typical issues and resolutions can help you demonstrate your knowledge during interviews and discussions.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. As a Complaints Investigator, you'll need to manage expectations and convey outcomes clearly to customers.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed multiple cases or projects in the past. This will highlight your ability to juggle various workstreams effectively.
✨Tip Number 4
Network with professionals in the financial services sector. Engaging with others in the field can provide insights into the role and may even lead to referrals or recommendations for your application.
We think you need these skills to ace Complaints Investigator in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in handling complaints and writing final response letters. Use specific examples that demonstrate your attention to detail and ability to find fair outcomes.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and fairness. Mention your previous experience in financial services if applicable, and explain how it has prepared you for the role of Complaints Investigator.
Showcase Relevant Skills: Emphasise skills such as strong communication, problem-solving, and the ability to manage multiple workstreams. Provide examples of how you've successfully resolved complaints in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that all information is accurate and that your application presents you in the best possible light.
How to prepare for a job interview at Candidate Source
✨Show Your Passion for Fair Outcomes
Make sure to express your enthusiasm for finding fair resolutions during the interview. Share examples from your past experiences where you successfully resolved complaints, highlighting your commitment to customer satisfaction.
✨Demonstrate Attention to Detail
Since this role requires strong attention to detail, prepare to discuss how you ensure accuracy when logging complaints and reviewing evidence. You might want to mention specific methods or tools you use to maintain precision in your work.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to balance customer needs with business interests, and be ready to explain your thought process and the outcomes.
✨Familiarise Yourself with Financial Services
If you have experience in financial services, be sure to highlight it. If not, do some research on the industry and common complaints within motor finance. This will show your initiative and understanding of the sector.
