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- Tasks: Investigate customer complaints and ensure fair outcomes.
- Company: Join a friendly motor finance company in Bracknell.
- Benefits: Enjoy a hybrid work model after training and free parking.
- Why this job: Make a real impact by resolving customer issues and enhancing satisfaction.
- Qualifications: Experience in complaint resolution and strong attention to detail required.
- Other info: Initial 6-month contract with potential for extension.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Complaints Investigator who is passionate about finding fair outcomes for customers.
You will be loading the complaint onto the system, discussing points with the customer, collecting and reviewing evidence from systems to understand the situation in detail, and concluding the outcome in a final response letter.
You will be joining a welcoming team within a motor finance company in Bracknell where you will have a balance of working three days in office and two days from home each week once you have passed their training program.
What you’ll be doing as a Complaints Investigator:
- Taking ownership of a pipeline of complaint cases from start to resolution.
- Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.
- Collecting and reviewing information from customers, dealers, motor manufacturers and repair garages.
- Checking if the client is liable for the issues and deciding on a support plan for the customer.
- Taking responsibility for queries/issues through to resolution.
- Deciding fair outcomes for both customers and the business.
- Writing templated outcome letters to the customer.
- Managing expectations of all internal and external customers.
We’re looking for a Complaints Investigator with:
- Previous experience reviewing complaints and finding fair outcomes.
- Previous final response letter writing experience.
- Confidence handling multiple workstreams.
- Strong attention to detail.
- Experience working within a financial services environment would be advantageous.
Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5:30pm.
Location: Bracknell. This can reduce to 3 days a week in office and 2 days from home after training and sign off.
Contract: 6 months initially with opportunity to extend.
Training: On site full time for the first 4 – 6 weeks.
This role does not offer remote working so we will not be able to consider applicants that are not within a commutable distance to Bracknell.
If you’re excited to join a rewarding company as a Complaints Investigator, then please click apply online and upload an updated copy of your CV.
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
To help you stay safe in your job search we will never ask for your bank details at the application stage.
Complaints Investigator employer: Candidate Source
Contact Detail:
Candidate Source Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Investigator
✨Tip Number 1
Familiarise yourself with common complaints in the motor finance sector. Understanding typical issues and resolutions can help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in writing. Since you'll be drafting outcome letters, being able to convey complex information clearly and concisely is crucial.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed multiple cases or projects in the past. This will highlight your ability to handle the workload effectively.
✨Tip Number 4
Network with professionals in the financial services industry. Engaging with others in the field can provide insights into the role and may even lead to referrals.
We think you need these skills to ace Complaints Investigator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Complaints Investigator. This will help you tailor your application to highlight relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in reviewing complaints and writing final response letters. Use specific examples to demonstrate your skills in these areas.
Showcase Attention to Detail: Given the importance of detail in this role, make sure your application is free from errors. Double-check your CV and cover letter for spelling and grammatical mistakes before submitting.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific points mentioned in the job description. Explain why you are passionate about finding fair outcomes for customers and how your skills align with the company's values.
How to prepare for a job interview at Candidate Source
✨Showcase Your Experience
Be prepared to discuss your previous experience in handling complaints and finding fair outcomes. Highlight specific examples where you successfully resolved issues, as this will demonstrate your capability for the role.
✨Understand the Company
Research the motor finance company and understand their values and customer service philosophy. This knowledge will help you align your answers with their expectations and show that you're genuinely interested in the position.
✨Attention to Detail
Since the role requires strong attention to detail, be ready to discuss how you ensure accuracy in your work. You might want to mention any tools or methods you use to maintain high standards when logging complaints or writing letters.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to demonstrate how you would handle specific complaints. Practising these types of questions can help you articulate your thought process and decision-making skills effectively.
