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- Tasks: Handle complaints for a leading Housing Association, focusing on housing repairs and customer service.
- Company: Join a reputable Housing Association with a commitment to excellent service.
- Benefits: Earn £190 per day, enjoy remote work, and gain valuable experience.
- Why this job: Make a difference by helping vulnerable customers resolve their housing issues.
- Qualifications: Experience in complaint handling and strong communication skills are essential.
- Other info: Flexible working hours and potential for contract extension.
The predicted salary is between 38000 - 57000 £ per year.
This is initially a 6-month contracting Housing Association Complaint Handler opportunity and comes with the likely option to extend further. This role, including training and onboarding will be remote.
Do you have the right skills and experience for this role Read on to find out, and make your application.
As a Complaint Handler you will:
- Be working with a leading Housing Association working on Stage 1 and 2 complaints.
We are keen to speak to people about this Complaint Handler opportunity who have…
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Complaint Handler - Housing Association employer: Candidate Source
Contact Detail:
Candidate Source Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Handler - Housing Association
✨Tip Number 1
Get to know the company! Research the Housing Association's values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. As a Complaint Handler, you'll need to be clear and empathetic. Role-play with a friend or family member to get comfortable handling tough conversations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Complaint Handler - Housing Association
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with housing complaints, especially around repairs and damp/mould issues. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Complaint Handler role. Share specific examples of your customer service skills and how you've handled similar situations in the past.
Showcase Your Communication Skills: Since this role involves dealing with vulnerable customers, it’s crucial to demonstrate your excellent verbal and written communication skills. Make sure your application reflects your ability to convey empathy and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Candidate Source
✨Know Your Complaints Inside Out
Make sure you brush up on common complaints in housing associations, especially around repairs and damp/mould issues. Being able to discuss these topics confidently will show that you understand the role and can handle the challenges that come with it.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you dealt with difficult customers or resolved complaints effectively. This will demonstrate your ability to handle vulnerable customers with professionalism.
✨Practice Your Communication Style
Since you'll be delivering outcomes via phone calls and written responses, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with your delivery and ensure your verbal and written communication skills shine.
✨Familiarise Yourself with the Housing Ombudsman
If you have experience working with the Housing Ombudsman, be ready to discuss it. If not, do some research on their processes and how they handle complaints. Showing that you’re proactive about understanding this aspect of the role can set you apart from other candidates.
