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- Tasks: Handle motor complaints from start to finish, ensuring fair outcomes for customers.
- Company: Join a dynamic finance provider focused on customer satisfaction and quality service.
- Benefits: Enjoy a supportive team environment with opportunities for growth and skill development.
- Why this job: Make a real impact by resolving customer issues and enhancing their experience.
- Qualifications: Experience in financial services complaints and strong attention to detail required.
- Other info: Targets will be set, but you'll have the support of a dedicated team.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for passionate Motor Complaint Handlers who want to find fair outcomes for customers to join a finance provider. You will be loading the complaint onto the system, discussing points with the customer, collecting and reviewing evidence from systems to understand the situation in detail, and concluding the outcome in a final response letter.
As Motor Complaint Handler, you’ll be working in a dedicated team investigating and working a portfolio of complaints where your work will be quality checked, so there will be some targets to strive for.
What you’ll be doing as a Motor Complaint Handler:
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Taking ownership of a pipeline of cases from start to resolution.
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Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.
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Collecting and reviewing information from customers, dealers, motor manufacturers and repair garages.
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Checking if the client is liable for the issues and deciding on a support plan for the customer.
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Taking responsibility for queries/issues through to resolution.
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Deciding fair outcomes for both customers and the business.
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Writing templated outcome letters to the customer.
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Managing expectations of all internal and external customers.
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Previous experience within financial services complaints.
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Previous final response letter writing experience.
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Proactive and confident handling multiple workstreams.
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Strong attention to detail.
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Knowledge of Financial Ombudsman Service complaints would be advantageous.
Motor Complaint Handler employer: Candidate Source Ltd
Contact Detail:
Candidate Source Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Complaint Handler
✨Tip Number 1
Familiarize yourself with the Financial Ombudsman Service and its processes. Understanding how complaints are handled at this level will give you an edge in your role as a Motor Complaint Handler.
✨Tip Number 2
Practice your communication skills, especially in writing templated letters. Being able to convey complex information clearly and concisely is crucial for managing customer expectations.
✨Tip Number 3
Develop a strong understanding of the motor industry, including common issues faced by customers. This knowledge will help you make informed decisions about liability and support plans.
✨Tip Number 4
Showcase your ability to handle multiple workstreams effectively. Highlight any previous experience where you successfully managed competing priorities, as this is key to thriving in a fast-paced environment.
We think you need these skills to ace Motor Complaint Handler
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Motor Complaint Handler position. Understand the key responsibilities and required skills, such as handling complaints, writing outcome letters, and managing customer expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in financial services complaints or writing final response letters. Use specific examples to demonstrate your ability to manage multiple workstreams and pay attention to detail.
Tailor Your Application: Customize your application materials to reflect the language and requirements mentioned in the job description. Show how your skills align with the company's needs, particularly in terms of taking ownership of cases and deciding fair outcomes.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role. A polished application will make a strong impression.
How to prepare for a job interview at Candidate Source Ltd
✨Show Your Passion for Customer Outcomes
Make sure to express your enthusiasm for finding fair outcomes for customers. Share examples from your past experiences where you successfully resolved complaints or helped customers, highlighting your commitment to customer satisfaction.
✨Demonstrate Attention to Detail
Since the role requires strong attention to detail, prepare to discuss how you ensure accuracy when logging complaints and reviewing evidence. You might want to mention specific methods or tools you use to maintain high standards in your work.
✨Familiarize Yourself with Relevant Regulations
Brush up on your knowledge of the Financial Ombudsman Service and any relevant regulations. Being able to discuss these topics confidently will show that you are well-prepared and understand the framework within which you'll be working.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle multiple workstreams. Think of scenarios where you had to manage competing priorities or resolve complex issues, and be ready to explain your thought process and outcomes.
