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- Tasks: Investigate fraud cases and support bank customers affected by fraud.
- Company: Join a leading financial services company focused on customer security.
- Benefits: Enjoy remote work, flexible shifts, and a supportive training environment.
- Why this job: Make a real impact by protecting customers from fraud in a dynamic role.
- Qualifications: Previous experience in fraud or financial services is essential.
- Other info: This is a 6-month contract with potential for extension and flexible shift options.
The predicted salary is between 28800 - 43200 £ per year.
This is initially a 6-month contracting Financial Services Fraud Investigator opportunity and comes with the likely option to extend further. This is a fully remote working role including training.
What you’ll be doing as Fraud Investigator:
- Supporting customers of the Bank who are the victim of active fraud or suspected fraud relating to card payments or faster payments.
- Calls are referred and outbound calls made to customers, a lot of the alerts that would trigger your investigation come through transaction monitoring or other internal alerts.
- You will be building a case by looking at transaction data, customer activity/statements, and taking action where appropriate to block transfers or potentially close accounts where necessary.
We are keen to speak to people about this Fraud Investigator opportunity who have the following skills and experience:
- Previous Fraud/financial services experience.
- Excellent telephony skills.
Training: Monday - Friday 9am-5.30pm for the first 6 weeks, you will then move to a condensed shift.
Condensed shift: The key ask is that you are available for shift work between Monday - Sunday between 9am and 10pm. In a 12-week rotation you’ll work 4 full weekends and have 4 weeks of 10pm finishes. You will work 4 days and have 3 rota’d days off per week, this will include 1 in every 3 full weekends where you will work both days but be rota'd off in the week instead. You will also be given 1 in every 3 weeks ‘pm’ shifts whereby you work through to 10pm. You get your shifts in 12-week cycles, so will always have good notice of pending hours. Furthermore, if you are on holiday or need to swap shifts with a colleague etc then there will be flexibility to do this.
If you are interested in the Financial Services role of Fraud Investigator, please click apply online and upload an updated copy of your CV.
Fraud Investigator - remote employer: Candidate Source Ltd
Contact Detail:
Candidate Source Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Investigator - remote
✨Tip Number 1
Familiarise yourself with common fraud detection techniques and tools used in the financial services sector. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Practice your telephony skills by simulating customer calls. Being able to communicate clearly and effectively over the phone is crucial for this role, so consider role-playing with a friend or using online resources to enhance your confidence.
✨Tip Number 3
Be prepared to discuss your previous experience in fraud investigation or financial services during the interview. Think of specific examples where you successfully identified or resolved fraudulent activities, as these will showcase your expertise.
✨Tip Number 4
Understand the shift patterns and be ready to express your flexibility regarding working hours. Highlighting your willingness to adapt to the condensed shifts and weekend work can set you apart from other candidates.
We think you need these skills to ace Fraud Investigator - remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fraud investigation or financial services. Use specific examples that demonstrate your telephony skills and ability to handle sensitive customer situations.
Craft a Strong Cover Letter: Write a cover letter that explains why you are interested in the Fraud Investigator role. Mention your previous experience with fraud cases and how your skills align with the job requirements.
Highlight Availability: Since the role requires shift work, clearly state your availability in your application. Mention your flexibility to work weekends and late shifts as required by the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in fraud investigation.
How to prepare for a job interview at Candidate Source Ltd
✨Showcase Your Fraud Experience
Make sure to highlight any previous experience you have in fraud investigation or financial services. Be prepared to discuss specific cases you've worked on and the outcomes, as this will demonstrate your expertise and problem-solving skills.
✨Demonstrate Excellent Communication Skills
Since the role involves making outbound calls to customers, it's crucial to exhibit strong telephony skills during the interview. Practice clear and concise communication, and be ready to explain how you would handle sensitive conversations with victims of fraud.
✨Understand the Shift Requirements
Familiarise yourself with the shift patterns mentioned in the job description. Be prepared to discuss your availability and flexibility regarding working weekends and late shifts, as this shows your commitment to the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your critical thinking and decision-making abilities. Think about how you would approach different fraud cases, what steps you would take, and how you would communicate with affected customers.
