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For Companies At a Glance
- Tasks: Be the first line of support for client queries and respond to emails.
- Company: Join a global payments company with exciting opportunities.
- Benefits: Immediate start, 6-week contracts with potential for permanent positions.
- Why this job: Gain valuable experience in customer support within the fintech industry.
- Qualifications: Attention to detail, clear communication, and ability to work independently.
- Other info: Must be able to commute to Duxford.
The predicted salary is between 24000 - 36000 £ per year.
Opportunities have risen for a number of Customer Support Agent to join a global payments company on immediate start, 6-week contracts., Based in Cambridge, they are looking for people who can start immediately. There may be an opportunity for a permanent position.
As Customer Support Agent, you will:
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Be the first line of support dealing with client queries
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Respond to emails
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Collect Data to verify ID
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Ability to show initiative and work independently
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Attention to detail
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Polite under pressure
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The ability to communicate clearly and effectively
NICE TO HAVE:
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Payments / Fintech experience
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Proficient in Excel
Please note, this role is based in Duxford, so you must be able to easily commute.
Customer Support Agent employer: Candidate Source Ltd
Contact Detail:
Candidate Source Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent
✨Tip Number 1
Familiarize yourself with common customer support scenarios in the payments and fintech industry. Understanding typical client queries will help you respond more effectively during interviews.
✨Tip Number 2
Brush up on your Excel skills, as proficiency in this tool is a nice-to-have for the role. Consider practicing data collection and analysis tasks to demonstrate your capability.
✨Tip Number 3
Prepare examples of how you've shown initiative and worked independently in previous roles. This will showcase your ability to handle responsibilities without constant supervision.
✨Tip Number 4
Since the role requires clear communication, practice articulating your thoughts concisely. You might even want to do mock interviews with friends to refine your delivery under pressure.
We think you need these skills to ace Customer Support Agent
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Support Agent. Highlight your ability to handle client queries, respond to emails, and collect data for ID verification in your application.
Showcase Relevant Experience: If you have experience in payments or fintech, be sure to mention it. Even if you don't, emphasize any customer service roles you've held and how they relate to this position.
Highlight Key Skills: Focus on your attention to detail, ability to work independently, and communication skills. Provide specific examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Candidate Source Ltd
✨Show Your Communication Skills
As a Customer Support Agent, clear and effective communication is key. Practice articulating your thoughts clearly and concisely, as you will need to demonstrate this during the interview.
✨Highlight Your Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. This could be in handling client queries or verifying data, which are crucial for this role.
✨Demonstrate Initiative
Be ready to discuss situations where you took the initiative to solve a problem or improve a process. This shows that you can work independently and proactively, which is highly valued in this position.
✨Familiarize Yourself with Payments/Fintech
If you have any experience in payments or fintech, make sure to mention it. Even if you don't, do some research on the industry to show your interest and understanding of the field.
