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- Tasks: Assist pension account holders with daily queries and resolve issues on first contact.
- Company: Join a large pensions provider in the heart of Liverpool, dedicated to customer satisfaction.
- Benefits: Enjoy onsite training, a supportive team, and a full-time position in a vibrant office.
- Why this job: Make a real impact by helping customers navigate their pension accounts with empathy and care.
- Qualifications: Previous experience in a customer service call center is essential; patience and communication skills are key.
- Other info: Participate in team huddles and ongoing training to enhance your skills.
The predicted salary is between 24000 - 36000 £ per year.
We have an excellent opportunity for a Customer Service Agent to join a large pensions provider in Liverpool city centre, assisting with day to day enquires regarding their pension account. Role Summary You will be supporting pension account holders with day-to-day queries regarding their account and pension. You will handle up to 40 calls a day from valued customers and work to provide a positive experience with first time resolution. The role will be working full time from the companys office in Liverpool where you will benefit from onsite training with a welcoming team. What youll be doing as a Customer Service Agent: Handle inbound calls to resolve queries at first contact. Take ownership of issues and see them through to resolution. Pay attention and ensure that all requests are acted upon, and all details are accurately recorded. Recognise when there is a need to be assisted further by a senior colleague and escalate accordingly. Be willing to attend and participate in any training that is offered to you, to include up skills, external training, and regulatory training. Participate in team huddles. What were looking for in a Customer Service Agent: Experience working in a customer service call centre environment. Experience supporting those who are vulnerable. Can demonstrate patience, empathy and compassion…
Customer Service Agent employer: Candidate Source Careers
Contact Detail:
Candidate Source Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarize yourself with common pension-related queries and issues. This will help you demonstrate your knowledge during the interview and show that you're prepared to handle customer inquiries effectively.
✨Tip Number 2
Practice active listening skills. During the interview, make sure to listen carefully to the questions asked and respond thoughtfully, showcasing your ability to understand and empathize with customers.
✨Tip Number 3
Highlight any previous experience in a call center or customer service role, especially if it involved supporting vulnerable individuals. Share specific examples of how you handled challenging situations with patience and compassion.
✨Tip Number 4
Be prepared to discuss how you would handle high call volumes and maintain professionalism under pressure. Employers value candidates who can stay calm and focused while providing excellent service.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in a call center environment. Emphasize any roles where you supported vulnerable customers and demonstrated patience and empathy.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to handle calls efficiently and resolve queries at first contact.
Showcase Communication Skills: Since good listening and communication skills are crucial for this role, consider including examples in your application that demonstrate these abilities. Highlight situations where you successfully resolved customer issues.
Prepare for Potential Questions: Think about common interview questions related to customer service scenarios. Be ready to discuss how you would handle difficult calls or support vulnerable customers, showcasing your calm and professional demeanor.
How to prepare for a job interview at Candidate Source Careers
✨Show Your Customer Service Experience
Be ready to discuss your previous experience in customer service, especially in a call center environment. Highlight specific examples where you successfully resolved customer queries and provided a positive experience.
✨Demonstrate Empathy and Patience
Since the role involves supporting vulnerable customers, prepare to share instances where you showed empathy and patience. This will showcase your ability to handle sensitive situations effectively.
✨Practice Active Listening
During the interview, practice active listening. Make sure to fully understand the questions being asked before responding. This skill is crucial for a Customer Service Agent, as it helps in accurately addressing customer concerns.
✨Ask About Training Opportunities
Express your willingness to participate in training and development. Ask about the types of training offered, as this shows your commitment to personal growth and improving your skills in the role.
