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- Tasks: Be the go-to person for UK/ROI consumer queries and complaints.
- Company: Join a global leader in small domestic appliances with a strong reputation.
- Benefits: Enjoy a competitive salary, bonuses, private healthcare, and 25+ days of holiday.
- Why this job: Work in a hybrid role at a Great Place To Work with a focus on service excellence.
- Qualifications: No specific qualifications required; just bring your passion for customer service!
- Other info: Modern office environment with discounts on products and gym access.
The predicted salary is between 28800 - 42000 £ per year.
An opportunity has arisen for a UK Country Support Advisor to join a world leader in small domestic appliances with 11 products sold worldwide every second, 350 million products sold every year and a global turnover of 8 billion Euros in 2023. Based in modern offices this is a hybrid role working a minimum of 3 days in the office. A great opportunity to work for an organization which has been accredited as a Great Place To Work in both 2022 and 2024. The main purpose of the role is to be the UK/ROI key escalation and coordination point as they aim to achieve and maintain the highest level of service, which is better than the competition and one that motivates consumers to choose their brands over others. Along with a competitive salary, you will receive a range of benefits including a 5% bonus with stretch to 10%, private healthcare, dental care, eye care, life assurance, 25 days holiday + bank holidays, a pension scheme, food vouchers, discounts on products and discounted access to the onsite gym. As Country Support Advisor, some of your responsibilities will include; Dealing with consumers queries and complaints on all brands as escalated from the external contact centre, to facilitate an outcome for the UK/ROI consumers (telephone/letter/email/social) Facilitating replacements, refunds, concession sales etc within internal & external depts to resolve consumer escalated issues. Progressing repairs, sp…
Country Support Advisor employer: Candidate Source Careers
Contact Detail:
Candidate Source Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Country Support Advisor
✨Tip Number 1
Familiarize yourself with the company's product range and their unique selling points. Understanding what makes their small domestic appliances stand out will help you engage effectively during interviews and demonstrate your enthusiasm for the brand.
✨Tip Number 2
Research common consumer complaints and queries related to the products. Being able to discuss these issues and suggest potential solutions will show that you're proactive and ready to tackle challenges head-on.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific expectations for the Country Support Advisor role, which can give you an edge in your application.
✨Tip Number 4
Prepare to discuss your experience in customer service and how you've handled escalated issues in the past. Highlighting your problem-solving skills and ability to maintain a positive consumer experience will align well with the role's responsibilities.
We think you need these skills to ace Country Support Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Country Support Advisor position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer support or complaint resolution. Use specific examples that demonstrate your ability to handle consumer queries effectively.
Showcase Communication Skills: Since the role involves dealing with consumers through various channels, highlight your strong communication skills. Mention any relevant experiences where you successfully resolved issues through telephone, email, or social media.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for working with a company recognized as a Great Place To Work. Personal touches can make your application stand out.
How to prepare for a job interview at Candidate Source Careers
✨Understand the Company and Its Products
Before your interview, take some time to research the company and its range of small domestic appliances. Familiarize yourself with their best-selling products and any recent innovations. This knowledge will help you demonstrate your genuine interest in the role and the brand.
✨Prepare for Consumer Interaction Scenarios
As a Country Support Advisor, you'll be dealing with consumer queries and complaints. Prepare for potential scenarios by thinking about how you would handle difficult situations or escalated issues. Practice articulating your thought process clearly and confidently.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss your previous experiences where you successfully resolved conflicts or communicated complex information to consumers. Use specific examples to illustrate your skills.
✨Show Enthusiasm for Team Collaboration
This position requires coordination with various internal and external departments. Emphasize your ability to work well in a team and share examples of how you've collaborated with others to achieve common goals. This will show that you're a good fit for their collaborative culture.
