At a Glance
- Tasks: Lead and inspire sales teams to achieve targets and improve patient experiences.
- Company: Join Spire Healthcare, a leader in patient care with a supportive culture.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a rewarding pension scheme.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Proven sales experience in healthcare and strong team management skills.
The predicted salary is between 40000 - 50000 £ per year.
Spire Healthcare’s Patient Support Centre in Seaham are recruiting for a Sales Manager to lead our patient ‘Self Pay’ teams.
Responsibilities
- Deliver the AOP Self Pay activity and revenue target within the hospitals supported by the Patient Support Centre (PSC).
- Lead, manage and support the PSC sales teams to deliver their Annual Operation Plan (AOP) revenue targets.
- Track, evaluate and improve the sales and conversion contribution of self-pay patients within the PSC hospitals.
- Identify opportunities and deliver PSC and central approaches to sales functions.
- Design and deliver new ways of working to improve and maintain Spire’s one-best way.
- Support the PSC General Manager to ensure the right people are in place to deliver targets.
Key Accountabilities
- Achieve PSC and hospital sales targets (OP & IPDC).
- Define and deliver a best in market experience for all sales enquirers, patients, partners and key stakeholders.
- Lead and develop the PSC sales team to deliver improved performance on all current and future agreed metrics.
- Line manage a team of onsite sales advisors.
- Develop and maintain a continuous improvement strategy to support the PSC, central and one-best way.
- Implement and measure the Spire one-best way sales process.
- Provide simple reporting and analysis of performance to identify issues and areas for improvement/intervention.
- Develop coaching for the teams to ensure consistency and address areas of poor performance.
- Hold all relevant PSC sales teams to account for behaviours and performance that impacts Spire’s sales ability.
- Understand and anticipate the need for change, diagnose the underlying issues and build the case for change with stakeholders.
- Facilitate two-way communication across the PSC sales teams which supports knowledge sharing, business improvement and creates a culture of respect, collaboration and compliance.
- Implement processes and reporting and report key trends on an agreed frequency.
Candidate Requirements
- Be able to work effectively within the hospitals serviced by the PSC, leading teams through an organisational matrix.
- Prove a track record in positively impacting sales growth and performance based on a clear strategy in a healthcare setting.
- Ability to innovate and streamline processes to reduce cost and duplication.
- Strong communication skills, demonstrating an ability to positively lead teams across multiple locations.
- Swiftly understand the cause of challenges and be able to deliver the solutions.
- Resolve conflicts and make difficult decisions.
- Balance the role demands and display excellent time management and prioritisation skills.
- Demonstrate understanding of data and the aligned required actions.
- Deliver required change, quickly and without disruption.
- Take personal ownership and responsibility to deliver solutions.
- Previous experience working in a competitive, commercial marketplace.
- Comfortable working in a fluid operating environment that requires structure and rigour to be created.
Benefits
- 35 days annual leave inclusive of bank holidays.
- Employer and employee contributory pension with flexible retirement options.
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers.
- Free Bupa wellness screening.
- Private medical insurance.
- Life assurance.
Our Values
- Driving clinical excellence.
- Doing the right thing.
- Caring is our passion.
- Keeping it simple.
- Delivering on our promises.
- Succeeding and celebrating together.
Our people are our difference; it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Sales Team Manager - Contact Centre in Washington employer: Candidate Experience site
Spire Healthcare is an exceptional employer, offering a dynamic work environment in Seaham where you can lead and inspire a dedicated sales team within our Patient Support Centre. With a strong focus on employee growth, we provide comprehensive benefits including generous annual leave, private medical insurance, and a rewarding pension scheme, all while fostering a culture of collaboration and respect that empowers you to make a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Team Manager - Contact Centre in Washington
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the lookout for a Sales Team Manager role. You never know who might have the inside scoop on an opening at Spire Healthcare or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Spire Healthcare's values and recent achievements. Tailor your answers to show how your experience aligns with their mission of driving clinical excellence and delivering on promises. We want to see that passion!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions for sales management roles. This will help you articulate your strategies for achieving sales targets and leading teams effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Spire Healthcare team and contributing to their success.
We think you need these skills to ace Sales Team Manager - Contact Centre in Washington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Team Manager role. Highlight your experience in leading sales teams and achieving targets, as this is what we’re really looking for!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve positively impacted sales growth in previous roles. We love seeing quantifiable results that demonstrate your success!
Keep It Clear and Concise:When writing your application, be clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and skills quickly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Candidate Experience site
✨Know Your Numbers
Before the interview, brush up on your sales metrics and achievements. Be ready to discuss how you've positively impacted sales growth in previous roles, especially in a healthcare setting. This will show that you understand the importance of meeting targets and can bring that experience to Spire Healthcare.
✨Showcase Your Leadership Style
As a Sales Team Manager, you'll need to lead and develop teams effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching strategies and how you've improved performance. Highlight your ability to foster a culture of collaboration and respect.
✨Emphasise Process Improvement
Spire is looking for someone who can innovate and streamline processes. Think of specific instances where you've simplified workflows or implemented new strategies that led to better outcomes. Be ready to discuss how you can apply this mindset to enhance the PSC's sales functions.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. During the interview, demonstrate your ability to facilitate two-way communication and how you would ensure knowledge sharing among the sales teams. This will show that you can lead effectively across multiple locations.
