At a Glance
- Tasks: Provide exceptional customer service and efficient admin support in a busy hospital environment.
- Company: Join Spire Manchester Hospital, a leading private healthcare provider.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a competitive salary.
- Other info: Flexible shifts, free meals, and excellent career growth opportunities await you!
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive team.
- Qualifications: No formal qualifications needed, just great communication skills and a friendly attitude.
The predicted salary is between 24882 - 24882 £ per year.
Spire Manchester Hospital is currently looking for an experienced Receptionist/Administrator to join their admin team on a permanent, full‑time basis.
Contract type: Permanent, Full‑time.
Working hours: 37.5 hours per week. Varied shifts across Monday to Sunday from 6:30 am to 8:00 pm.
As a Receptionist, you will be responsible for an exemplary level of high customer service to all patients, consultants and hospital teams, meeting and striving to exceed all customers’ expectations, presenting a high standard of personal appearance together with total confidentiality in every aspect of work at all times. You will provide an efficient administrative service within the hospital, operating within established policies and procedures.
Duties and responsibilities (not limited):
- Provide an efficient administrative service within the hospital, operating within established policies and procedures.
- Welcoming, registering and directing patients, consultants and hospital teams in a proactive, warm, professional and caring manner to provide confidence and exceed customers’ expectations.
- Admit patients to their rooms in accordance with hospital procedures, providing information as appropriate.
- Process in-patient/out-patient charges, including accurate collection of credit card details both over the phone and face to face.
- Support inpatient bookings by entering inpatient/day cases onto the computer system.
- Maintain admission lists, including allocation of admissions and liaising with nursing staff as appropriate.
- Handle admission/discharge of patients onto the computer system ensuring accuracy of all information.
- Operate the hospital switchboard professionally and efficiently, ensuring all calls and inquiries are responded to in a timely manner.
- Undertake various clerical duties including checking bed status reports, ordering and distributing newspapers, issuing badges for visitors, booking taxis.
Who we're looking for:
- No formal qualifications required but must communicate with other staff and patients clearly and maintain a high standard of personal appearance.
- Experience in a reception or similar customer-facing environment.
- Excellent interpersonal and communication skills.
- Ability to build and maintain effective working relationships, both internally and externally.
- Strong focus on delivering and exceeding customer expectations, with the ability to handle difficult situations.
- Confident telephone manner and ability to communicate with a wide range of customers at all levels.
- Ability to work effectively as part of a team.
- IT literate and competent user of the MS Office suite of products.
Benefits:
- 35 days annual leave inclusive of bank holidays.
- Employer and employee contributory pension with flexible retirement options.
- Spire for you reward platform – discount and cashback for over 1000 retailers.
- Private medical insurance.
- Subsidised meals.
- Life assurance.
- Free DBS.
- Free car park.
- Free uniform.
Reception Administrator in Manchester employer: Candidate Experience site
Spire Manchester Hospital is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a competitive salary and a comprehensive benefits package including generous annual leave, private medical insurance, and a rewarding employee discount platform, we ensure our staff feel valued and motivated. Join us in a dynamic environment where your contributions directly impact patient care and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Administrator in Manchester
✨Tip Number 1
Get to know the hospital's values and mission. When you walk in for your interview, show us that you understand what Spire Manchester Hospital stands for. This will help you connect with the team and demonstrate that you're not just looking for any job, but that you genuinely want to be part of our community.
✨Tip Number 2
Practice your customer service skills! As a Reception Administrator, you'll be the first point of contact for patients. Role-play common scenarios with a friend or family member to get comfortable with handling inquiries and difficult situations. We want to see how you can exceed expectations right from the start!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a healthcare setting. Make sure you present yourself professionally, as this reflects your understanding of the role and the importance of maintaining a high standard of personal appearance.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a great way to remind us why you’re the perfect fit for the Reception Administrator role at Spire Manchester Hospital.
We think you need these skills to ace Reception Administrator in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administration. We want to see how you've gone above and beyond in previous roles, so don’t hold back on those achievements!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express why you’re excited about the Reception Administrator role at Spire Manchester Hospital. Let us know how your skills align with our values and the job description.
Show Off Your Communication Skills:Since this role involves a lot of interaction with patients and staff, make sure your application reflects your strong communication skills. We love seeing examples of how you've effectively handled customer queries or difficult situations.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Candidate Experience site
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception Administrator. Familiarise yourself with the key duties mentioned in the job description, like patient registration and handling inquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Reception Administrator, providing excellent customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can convey warmth and professionalism, as these traits are essential for making patients feel comfortable and valued.
✨Practice Your Communication Style
Since you'll be interacting with a diverse range of people, practice your communication skills. Be clear and confident when speaking, especially over the phone. You might want to rehearse common scenarios you could face, such as handling difficult situations or answering patient queries, to ensure you're ready for anything.
✨Dress to Impress
First impressions matter, especially in a hospital setting. Make sure you present yourself well by dressing smartly and maintaining a high standard of personal appearance. This not only reflects professionalism but also shows respect for the environment you'll be working in.
