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- Tasks: Lead a dynamic reception team and ensure excellent customer service.
- Company: Join Spire St Anthony's Hospital, a leading independent healthcare group.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a competitive salary.
- Why this job: Make a real impact in patient care while developing your leadership skills.
- Qualifications: 2+ years in a customer service leadership role with strong communication skills.
- Other info: Great career growth opportunities in a supportive work environment.
The predicted salary is between 28800 - 43200 £ per year.
Spire St Anthony's Hospital is currently looking to recruit for a Reception Team Lead to join the team on a full time and permanent basis. This is a fantastic opportunity to join a dynamic team and have a great impact.
Contract type: Permanent, Full time
Duties & Responsibilities (not limited to):
- Working varied reception shifts in a hands-on capacity, supporting and overseeing the team
- Promotion of Spire's Purpose, vision, mission, values and behaviours
- Managing time cards, sickness, annual leave, and other absence whilst ensuring optimum cover at all times.
- Preparation of rotas, flexing staff in line with business requirements and within budgetary targets.
- Setting annual EE objectives for each team member, holding and documenting regular 1:1 meetings as well as team briefs
- Actively involved in recruitment, training and induction
- Achieving KPI targets as set by central Spire
- To carry out departmental audits and ensure compliance, including DSE, Health and safety and staff mandatory training.
- To undertake Datix incident investigations
- To represent the department at various meetings, including Patient Experience, driving improvements and implementing change
- Actively participating in the promotion of good communication and liaison with other hospital departments.
- Undertake all work in accordance with company hospital policies and procedures. Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures.
- To maintain confidentiality of all information in line with GDPR regulations with regard to patients, consultants and staff
- To ensure the reception environment projects a professional, smart image at all times including staff adherence to hospital uniform policy
- To try to resolve any patient complaints relating to the reception service in the first instance or to escalate via the appropriate channel.
What do you need to have?
- Educated to Higher Education level
- Excellent numeracy, literacy and IT Skills
- Minimum 2 years leadership experience in a highly customer service focussed role
- Proven people management experience within a medium sized team
- Excellent organisation and communication skills
- Outstanding customer care skills with the ability to handle difficult situations
- Emotional resilience, able to hold difficult conversations
- The ability to manage change
- Someone who can drive customer service
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Private medical insurance
- Subsidised Meals
- Life assurance
- Free DBS
- Free Car park
Our Values
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employee's well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Reception Team Lead in London employer: Candidate Experience site
Contact Detail:
Candidate Experience site Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Lead in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Spire's values and mission. This will help you align your answers with what they care about, showing you're a perfect fit for the Reception Team Lead role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your leadership experience and how you've handled customer service challenges in the past.
✨Tip Number 3
Dress to impress! Make sure you look professional and smart for your interview. First impressions count, especially in a customer-facing role like this one.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reception Team Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and customer service skills, as these are key for the Reception Team Lead role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've managed teams and improved customer service in previous roles.
Showcase Your Communication Skills: Since this role involves liaising with various departments and handling patient complaints, make sure your application demonstrates your strong communication abilities. We want to see how you can effectively manage difficult conversations.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application is seen by the right people and helps us keep track of all applicants efficiently.
How to prepare for a job interview at Candidate Experience site
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception Team Lead. Familiarise yourself with the key duties mentioned in the job description, like managing rotas and handling patient complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As this role requires at least two years of leadership experience, be prepared to discuss specific examples from your past. Think about times when you've successfully managed a team or resolved conflicts. Highlight your ability to drive customer service and how you've handled difficult situations in the past.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve handling a challenging customer or managing staff absences. Practise your responses to these types of questions, focusing on your problem-solving skills and emotional resilience. This will help you convey your capability to manage change effectively.
✨Emphasise Communication and Collaboration
Since the role involves liaising with various departments, it's crucial to highlight your communication skills. Be ready to discuss how you've fostered good relationships in previous roles and how you plan to promote effective communication within the team. This will show that you can contribute positively to the hospital's collaborative environment.
