At a Glance
- Tasks: Provide top-notch admin support and concierge services to ensure patients receive 5-star care.
- Company: Join Spire Healthcare, a leading independent healthcare group in the UK.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and discounts at over 1000 retailers.
- Other info: Be part of a diverse team committed to excellence and inclusivity.
- Why this job: Make a real difference in patient care while developing your customer service skills.
- Qualifications: Experience in customer service and proficiency in Microsoft Office are essential.
The predicted salary is between 24000 - 28000 £ per year.
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. Our Spire Clinics deliver a specific range of lower risk outpatient and day case treatments (all on a local anaesthetic basis), which provides faster care for day care patients. The Clinical specialities include Ophthalmology, Dermatology, Gynaecology and Orthopaedics.
Spire Healthcare Harrogate clinic is currently looking for a Reception Administrator to work on reception as well carrying out administrative duties.
Hours of Work: Mon - Fri shifts between 8:00 – 20:00 (20.30 Thursdays). 8:00 - 16:00 or 12:00 - 20:00. Sat 8:00 - 14:00. Please only apply if you can commit to this.
Responsibilities:
- Provide administrative support across the clinic in addition to concierge services to ensure our patients receive the 5 star care they deserve.
- Be welcoming, patient focused and deliver a high standard of customer service.
- Deal with enquiries from patients, staff and visitors in a courteous, timely and efficient manner, either face to face or by telephone.
- Work as a multi-skilled member of the team providing high level, quality support to the Clinic, covering reception, admin back office, switchboard and any other administrative duties required by the Clinic.
- File medical records following the correct procedure as per the Spire Clinic Policy.
- Maintain a high standard of confidentiality and exercise absolute discretion in the use of all patient/consultant and staff information.
- Undertake various clerical duties.
Ideal Candidate:
- Experience in frontline customer service, reception and/or administration is highly desired.
- Previous experience in a face-to-face customer service environment preferable (Healthcare, Retail, Hospitality).
- Proficiency in using office software such as Microsoft Office (Word, Excel, PowerPoint) is essential.
- Experience in building and maintaining good relationships with customers, Consultants and Colleagues.
- Be customer oriented; friendly and able to exude an approachable attitude towards patients and colleagues.
- Experience working in a highly organised, accurate and fast-paced environment.
Benefits:
- 35 days annual leave inclusive of bank holidays.
- Employer and employee contributory pension with flexible retirement options.
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers.
- Free wellness screening.
- Access to Blue Light Card discounts.
- Private medical insurance.
- Life assurance.
- Free DBS.
- Free car park.
- Full induction, including mandatory training updates.
- Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team.
Equal Opportunities: Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Reception Administrator in Harrogate employer: Candidate Experience site
Spire Healthcare is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With generous benefits such as 35 days of annual leave, private medical insurance, and a rewarding platform for discounts, employees at the Harrogate clinic can thrive in a dynamic environment dedicated to delivering five-star patient care. Join us to be part of a team that values dedication, warmth, and excellence in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Administrator in Harrogate
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Candidate Experience site.
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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We think you need these skills to ace Reception Administrator in Harrogate
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Candidate Experience site.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Candidate Experience site.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Candidate Experience site. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Candidate Experience site. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Candidate Experience site
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Candidate Experience site’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
