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- Tasks: Be the friendly face of our hospital, welcoming and guiding patients with care.
- Company: Join Spire Healthcare, a leading independent healthcare group in the UK.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a competitive salary.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Customer service experience and great communication skills are essential.
- Other info: Flexible full-time and part-time shifts available with excellent career growth opportunities.
The predicted salary is between 28800 - 42000 £ per year.
Spire Southampton hospital are currently looking to recruit an experienced Receptionist to join the team. You will be a first point of contact at the hospital for patients, so will politely and courteously register and direct patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner. Full-time & part-time opportunities available.
Spire Southampton Hospital offers world-class care, attracting patients from across the South of England and internationally. We deliver some of the best cardiac surgery results in the country. Our Critical Care department and multidisciplinary team offer you peace of mind for our wide range of treatments.
Duties and Responsibilities
- Welcoming, registering, including the accurate collection of credit card details and patient information.
- Directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.
- Compliance with NHS forms and processes.
- Processing in-patient/out-patient charges.
- Cash handling strictly within the parameters of the ‘Handling Cash Policy’.
- Discharge of patients onto computer system ensuring accuracy of all information.
- Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
- Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis.
Who we're looking for
- A personable individual with the ability to work on own initiative as well as part of a team.
- Good basic PC skills, including Word, Excel and Outlook.
- Excellent customer service skills.
- High degree of accuracy in administration.
- Great communication skills at all levels.
- Experience in a customer service environment.
- Experience with information management systems.
- Switchboard experience.
Working Hours
Full-time 37.5 hours per week & Part-time options available. Our receptions are open from 06:30 – 21:00 so will be a variation of shifts on a rota basis with 1 in 4 weekend cover required.
Contract Type Permanent
Benefits
- 35 days annual leave inclusive of bank holidays.
- Employer and employee contributory pension with flexible retirement options.
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers.
- Free Bupa wellness screening.
- Private medical insurance.
- Life assurance.
- Free off-site parking for staff.
Our Values
- Driving clinical excellence.
- Doing the right thing.
- Caring is our passion.
- Keeping it simple.
- Delivering on our promises.
- Succeeding and celebrating together.
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing Date
If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
For us, it’s more than just treating patients; it’s about looking after people.
About Us
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. We have achieved our market leading position because of our Purpose, which is to make a positive difference to people's lives through outstanding personalised care. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.
Receptionist in Eastleigh employer: Candidate Experience site
Contact Detail:
Candidate Experience site Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Eastleigh
✨Tip Number 1
Get to know the hospital! Research Spire Southampton and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a receptionist, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with warmth and professionalism.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the work culture and might even give you a heads-up about job openings. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on new opportunities as they come up. Don’t wait too long; positions can fill quickly!
We think you need these skills to ace Receptionist in Eastleigh
Some tips for your application 🫡
Be Personable: As a Receptionist, you'll be the first point of contact for patients. Make sure your application reflects your warm and professional attitude. Use friendly language and show that you genuinely care about providing excellent customer service.
Highlight Relevant Experience: If you've worked in customer service or administration before, shout about it! Mention any experience with switchboards or information management systems, as these are key for the role. We want to see how your background aligns with what we do at Spire.
Show Off Your Skills: Make sure to include your basic PC skills, especially with Word, Excel, and Outlook. Accuracy is crucial in this role, so if you have examples of how you've maintained high standards in your previous jobs, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Spire!
How to prepare for a job interview at Candidate Experience site
✨Know the Hospital Inside Out
Before your interview, take some time to research Spire Southampton Hospital. Familiarise yourself with their values, services, and recent achievements. This will not only show your genuine interest but also help you tailor your answers to align with their mission of providing outstanding personalised care.
✨Practice Your Customer Service Skills
As a receptionist, you'll be the first point of contact for patients. Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult situations or complaints, and be ready to demonstrate your warm and professional approach during the interview.
✨Showcase Your Attention to Detail
Accuracy is key in this role, especially when handling patient information and financial transactions. Be prepared to discuss examples from your past experience where your attention to detail made a difference. Highlight any relevant experience with information management systems or cash handling to reinforce your suitability.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm and helps you determine if the role is right for you. Consider asking about the team dynamics, training opportunities, or how they measure success in the receptionist role. It’s a great way to engage with the interviewers and leave a lasting impression.
