At a Glance
- Tasks: Design innovative user experiences for AI-enabled operational platforms and simplify workflows.
- Company: Join a forward-thinking transformation organisation focused on modernising operations.
- Benefits: Competitive salary, collaborative culture, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving impactful change in operations.
- Why this job: Shape the future of work by integrating technology and human collaboration.
- Qualifications: 5-7 years in UX design with strong user-centered skills and Figma proficiency.
The predicted salary is between 63000 - 77000 £ per year.
GBM Operations is redesigning how work is performed as operational expertise, digital platforms and AI-enabled agents increasingly come together. We are moving beyond improving individual screens and workflows towards a future operating model in which people and technology collaborate differently. We are hiring a UX Designer to help shape this transition from understanding current workflows, to designing human–AI operating models, to creating the experiences, standards and frameworks that will underpin the next generation of internal platforms.
A key part of the role will be designing unified user experiences that bring together capabilities and data from multiple legacy systems, reducing fragmented journeys, organizational silos and the need for users to move between disconnected tools. This is a newly created role with the opportunity to influence both how our platforms are designed and how work across GBM Operations evolves.
About the Transformation Organization: You will join a newly established transformation organization focused on modernizing and redesigning GBM Operations platforms, workflows and user experiences. Our mission is to simplify how work gets done, embed AI responsibly into operational processes and create scalable standards for the next generation of internal platforms.
You will work alongside Product Managers, Engineers, Operations subject-matter experts, AI specialists and members of the firm’s broader UX network to translate this vision into practical, intuitive experiences.
Key Responsibilities:
- Understand how work happens: Observe users, map workflows and identify opportunities to simplify tasks, reduce friction and improve decision-making.
- Design future ways of working: Help define how employees and AI-enabled agents will collaborate across operational processes.
- Create end-to-end experiences: Develop user journeys, wireframes and prototypes that translate future-state concepts into intuitive internal tools. Design unified interfaces that converge workflows, data and capabilities across legacy systems, helping users work across organizational boundaries through a consistent experience rather than disconnected applications.
- Detailed Engineering Handoff & Specification: Produce highly detailed Figma design files that serve as single-source-of-truth implementation blueprints, not open-ended design suggestions.
- Partner through delivery: Work closely with Product, Engineering, Operations and AI specialists from early discoveries through implementation and iteration post release to prioritize continuous improvements.
What You’ll Bring:
- 5–7 years of experience designing digital products, enterprise platforms or complex workflows.
- Strong user-centered design skills, including research, journey mapping, interaction design, prototyping and testing.
- Ability to simplify complex processes and translate user needs into clear design solutions.
- Proficiency in Figma or comparable design and prototyping tools.
- Deliver production-ready Figma components, token architectures, and detailed interaction specs that leave no ambiguity for developers.
- Experience collaborating with Product, Front and Back-end Engineering and business stakeholders in an Agile environment.
- Strong communication skills and a practical, collaborative approach to delivery with ability to challenge constructively to protect critical UX outcomes.
- Curiosity about how AI and emerging technology can change the way people work.
Helpful, but Not Essential:
- Experience designing internal, operational or data-intensive platforms.
- Exposure to AI-enabled products, copilots or human-in-the-loop workflows.
- Experience in financial services, regulated environments or complex enterprise organizations.
- Familiarity with design systems and reusable experience patterns.
- Experience measuring product adoption or usability outcomes.
GBM - Public Dept-London-Vice President-UX Designer – Design the Future of Operations Internal Workflow Platforms employer: Candidate Experience Site - Lateral
Goldman Sachs is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. With a strong commitment to employee growth, the firm provides extensive training and development opportunities, alongside a supportive culture that prioritises wellbeing and diversity. Joining our Product Control team means being part of a prestigious global institution that values your contributions and empowers you to excel both professionally and personally.
Contact Details:
Candidate Experience Site - Lateral Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land GBM - Public Dept-London-Vice President-UX Designer – Design the Future of Operations Internal Workflow Platforms
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Candidate Experience Site - Lateral for a GBM - Public Dept-London-Vice President-UX Designer – Design the Future of Operations Internal Workflow Platforms, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Candidate Experience Site - Lateral before they go live!
We think you need these skills to ace GBM - Public Dept-London-Vice President-UX Designer – Design the Future of Operations Internal Workflow Platforms
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like GBM - Public Dept-London-Vice President-UX Designer – Design the Future of Operations Internal Workflow Platforms at Candidate Experience Site - Lateral, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Candidate Experience Site - Lateral does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Candidate Experience Site - Lateral. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Candidate Experience Site - Lateral.
How to prepare for a job interview at Candidate Experience Site - Lateral
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Candidate Experience Site - Lateral, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Candidate Experience Site - Lateral might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Candidate Experience Site - Lateral!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Candidate Experience Site - Lateral is looking for.
