Marcus by Goldman Sachs, Payments Specialist, Birmingham

Marcus by Goldman Sachs, Payments Specialist, Birmingham

Birmingham, West Midlands, England, United Kingdom

Job Description

OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providingonline savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.

YOUR IMPACT

We’re looking for customer advisors that have a passion for customer service to join our growing customer support team. Are you an experienced customer service professional or have a desire to build a career in customer services?

What you’ll do:

• As part of the Payments team, you will be responsible for the processing of various manual deposits and payments.
• Promptly dealing with queries and investigations relating to different payment types such as cheques, CHAPS payments, manual transfer, and payment exceptions
• Preparing letters to customers and financial institutions
• Work closely with the reconciliations team to resolve outstanding breaks.
• Ensuring payments are processed within SLA and regulatory requirements are adhered to.
• Recognises that quality is measured through call recordings and case auditing
• Meets established goals for all metrics, including call and case quality, productivity, and customer acquisition by focusing on maximising service to customers
• Actively seek to improve processes and workflows.
• Understands operational risks and proactively identifies any new issues or risks
• Participates in projects to drive operational excellence

REQUIREMENTS

• Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customers
• Good interpersonal skills, negotiation skills are a plus
• Good problem-solving skills
• Is adaptable, high-energy levels and desire to help others
• Excellent team player
• Good analytical and problem-solving skills with a view to support changes to processes
• Experience of working in payments team is desirable, strong numeracy skills are a must
• Excellent written and verbal communication skills

Preferred Qualifications

• Experience in a retail banking environment

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

Job Info

• Job Identification 181097
• Job Category Call Center Representative
• Posting Date 09/29/2026, 10:55 AM
• Apply Before 09/30/2026, 10:55 AM
• Locations Birmingham, West Midlands, England, United Kingdom

Healthcare & Medical Services

• We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally
• We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

• We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health

• We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

• To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

• We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer. Learn More

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