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- Tasks: Handle customer enquiries and provide top-notch service via calls and online chat.
- Company: Join a thriving flooring company with a supportive team atmosphere.
- Benefits: Earn £17,500 plus bonuses and enjoy excellent company perks.
- Other info: Dynamic work environment focused on teamwork and achieving goals.
- Why this job: Kickstart your career with a clear progression plan and training opportunities.
- Qualifications: 1+ years in customer service, retail experience is a plus.
The predicted salary is between 17500 - 17500 £ per year.
£17,500 + Excellent Company Benefits + Personal Bonus
5 days over 7
One of our clients based in North Coventry are in the Consumer and Trade Flooring Industry. They are now seeking experienced Customer Service Agents to join their ambitious and expanding contact centre. (Retail experience considered)
Ideally the Customer Service agent will also be genuinely motivated by career progression as you will be provided with a 3 stage training and development plan to progress your career within the business within the first year. In addition to excellent working environments and great team spirit you will also be provided with an excellent bonus package for exceeding customer expectations.
The successful Customer Service Agents will:
- Take inbound calls from customers, dealing with customer enquiries, customer services issues, deliveries and purchases.
- Make outbound calls to customers to follow up on customer service related enquiries.
- Be required to spot opportunities to add on additional products to customer orders.
- Manage live online chat platform with customers to sell products & services and provide product information to help customers make a purchase decision.
- Work towards individual and team KPI’s and Targets.
The successful Customer Service Agent will have:
- 1+ years’ experience in a customer focused environment, ideally within a Retail or Call Centre or Contact Centre environment.
- Ability to demonstrate achievement of KPI’s or targets.
- Clear and effective written and verbal communications skills.
Sound like the role for you? Great, send in your CV and we’ll be in touch. Candid Recruitment, Straight Forward!
Customer Service Agent (4119-CSA) in Coventry employer: Candid Recruitment
Contact Detail:
Candid Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent (4119-CSA) in Coventry
✨Tip Number 1
Get to know the company! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Be ready to showcase your achievements! Think of specific examples where you've exceeded targets or resolved customer issues effectively. This will help you stand out during interviews and demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Agent (4119-CSA) in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Agent role. Highlight your relevant experience in customer service, especially if you've worked in retail or a call centre before. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since clear communication is key in this role, make sure your written application reflects that. Use straightforward language and keep it professional yet friendly. We love seeing personality shine through!
Highlight Your Achievements: Don’t just list your duties; showcase your achievements! If you’ve hit KPIs or received any accolades in previous roles, let us know. We’re keen on candidates who can demonstrate their impact in a customer-focused environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Candid Recruitment
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their mission in the Consumer and Trade Flooring Industry will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Experience
Make sure to highlight your previous customer service experience, especially if it's in a retail or call centre environment. Be ready to share specific examples of how you've handled customer enquiries and resolved issues, as this will demonstrate your capability to meet their expectations.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only shows respect but also allows you to provide more relevant answers. If you're unsure about something, don't hesitate to ask for clarification—it's better to get it right than to guess!
✨Prepare for Role-Play Scenarios
Since the role involves handling customer calls and live chats, be prepared for potential role-play scenarios during the interview. Practising how you would respond to common customer queries or complaints can give you an edge and showcase your problem-solving skills.