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- Tasks: Join a dynamic team as a Customer Service Advisor, solving problems and ensuring smooth operations.
- Company: Be part of a growing logistics business based in Hull, focused on excellent service.
- Benefits: Enjoy 22 days holiday, BUPA health cover, and a pension scheme after three months.
- Why this job: Experience a fast-paced environment where every day brings new challenges and opportunities.
- Qualifications: Previous customer service experience is preferred; strong communication and multitasking skills are essential.
- Other info: Long-term career growth in a positive and inclusive workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
Join a growing logistics business based in Hull as a Customer Service Representative key role supporting the smooth running of operations and ensuring excellent service for both clients and customers. This is a fast-paced, varied role where no two days are the same!
The Role:
You will be part of a busy, friendly team handling customer enquiries, resolving delivery issues, and ensuring everything runs like clockwork. If you love problem-solving and making customers feel valued, this could be your perfect fit.
Key Responsibilities:
- Respond to customer queries via phone and email
- Investigate and resolve delivery and service issues
- Liaise with warehouse, transport, and third-party carriers
- Keep internal systems updated accurately and in real-time
- Maintain a professional, helpful approach at all times
What We’re Looking For:
- Previous experience in a customer service role (logistics or supply chain preferred)
- Strong communication and problem-solving skills
- Able to multitask in a busy environment
- Comfortable using IT systems and learning new tools
- A team player with a great attitude
- 22 days holiday (176 hours) + Bank Holidays
- BUPA Connect health cover from day one
- Pension scheme (auto-enrolment after 3 months)
- Positive and inclusive workplace culture
- Long-term opportunities in a stable and growing business
Apply now through Candid Hire we connect great people with great supply chain careers.
(Were keeping our client confidential at this stage full details will be shared with shortlisted candidates.)
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Customer Service Advisor employer: Candid hire
Contact Detail:
Candid hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the logistics industry, especially the common challenges faced in customer service roles. Understanding the nuances of delivery issues and how they impact customer satisfaction will help you stand out during interviews.
✨Tip Number 2
Practice your problem-solving skills by role-playing common customer scenarios. This will prepare you to demonstrate your ability to handle enquiries and resolve issues effectively, which is crucial for this position.
✨Tip Number 3
Showcase your communication skills by engaging with potential colleagues or industry professionals on platforms like LinkedIn. Building connections can provide insights into the company culture and expectations, making you a more informed candidate.
✨Tip Number 4
Research StudySmarter and our values to align your approach with what we stand for. Demonstrating that you understand our mission and how you can contribute to a positive workplace culture will make a strong impression.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight your relevant experience in customer service, especially in logistics or supply chain.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous customer service roles. Emphasise your problem-solving skills and ability to multitask in a busy environment, as these are crucial for this role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries or resolved issues in the past, demonstrating your suitability for the position.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Candid hire
✨Showcase Your Customer Service Experience
Make sure to highlight any previous experience you have in customer service, especially in logistics or supply chain. Be ready to share specific examples of how you've successfully resolved customer issues in the past.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've had to think on your feet and solve problems quickly. The role requires strong problem-solving abilities, so showcasing your skills in this area will impress the interviewers.
✨Familiarise Yourself with IT Systems
Since the job involves using various IT systems, it’s a good idea to brush up on your tech skills. If you know any specific tools or software relevant to logistics, mention them during the interview.
✨Emphasise Teamwork and Attitude
The company values a positive and inclusive workplace culture, so be sure to express your ability to work well in a team. Share examples of how you've contributed to a positive team environment in your previous roles.
