At a Glance
- Tasks: Support smooth operations by handling customer enquiries and resolving delivery issues.
- Company: Join a growing logistics business in Hull with a friendly team atmosphere.
- Benefits: Enjoy 22 days holiday, health cover, and a pension scheme.
- Other info: Dynamic role with long-term opportunities in a stable and inclusive workplace.
- Why this job: Perfect for problem-solvers who want to make customers feel valued every day.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Join a growing logistics business based in Hull as a Customer Service Representative key role supporting the smooth running of operations and ensuring excellent service for both clients and customers. This is a fast-paced, varied role where no two days are the same!
The Role:
- You will be part of a busy, friendly team handling customer enquiries, resolving delivery issues, and ensuring everything runs like clockwork.
- If you love problem-solving and making customers feel valued, this could be your perfect fit.
Key Responsibilities:
- Respond to customer queries via phone and email
- Investigate and resolve delivery and service issues
- Liaise with warehouse, transport, and third-party carriers
- Keep internal systems updated accurately and in real-time
- Maintain a professional, helpful approach at all times
What We’re Looking For:
- Previous experience in a customer service role (logistics or supply chain preferred)
- Strong communication and problem-solving skills
- Able to multitask in a busy environment
- Comfortable using IT systems and learning new tools
- A team player with a great attitude
22 days holiday (176 hours) + Bank Holidays
BUPA Connect health cover from day one
Pension scheme (auto-enrolment after 3 months)
Positive and inclusive workplace culture
Long-term opportunities in a stable and growing business
Apply now through Candid Hire we connect great people with great supply chain careers.
Customer Service Advisor employer: Candid hire
Join a dynamic logistics company in Hull that prioritises employee well-being and growth. With a positive and inclusive workplace culture, you will enjoy 22 days of holiday plus bank holidays, comprehensive health cover from day one, and a pension scheme to secure your future. This role offers the chance to thrive in a fast-paced environment while making a meaningful impact on customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Candid hire. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Candid hire before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Candid hire:Your cover letter is your chance to shine! Tell us why you want to work at Candid hire specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Candid hire!
How to prepare for a job interview at Candid hire
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
