At a Glance
- Tasks: Support smooth operations by handling customer enquiries and resolving delivery issues.
- Company: Join a growing logistics business in Hull with a friendly team atmosphere.
- Benefits: Enjoy 22 days holiday, health cover, and a pension scheme.
- Other info: Dynamic role with long-term opportunities in a stable and inclusive workplace.
- Why this job: Perfect for problem-solvers who want to make customers feel valued every day.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Join a growing logistics business based in Hull as a Customer Service Representative key role supporting the smooth running of operations and ensuring excellent service for both clients and customers. This is a fast-paced, varied role where no two days are the same!
The Role:
- You will be part of a busy, friendly team handling customer enquiries, resolving delivery issues, and ensuring everything runs like clockwork.
- If you love problem-solving and making customers feel valued, this could be your perfect fit.
Key Responsibilities:
- Respond to customer queries via phone and email
- Investigate and resolve delivery and service issues
- Liaise with warehouse, transport, and third-party carriers
- Keep internal systems updated accurately and in real-time
- Maintain a professional, helpful approach at all times
What We’re Looking For:
- Previous experience in a customer service role (logistics or supply chain preferred)
- Strong communication and problem-solving skills
- Able to multitask in a busy environment
- Comfortable using IT systems and learning new tools
- A team player with a great attitude
22 days holiday (176 hours) + Bank Holidays
BUPA Connect health cover from day one
Pension scheme (auto-enrolment after 3 months)
Positive and inclusive workplace culture
Long-term opportunities in a stable and growing business
Apply now through Candid Hire we connect great people with great supply chain careers.
Customer Service Advisor employer: Candid hire
Join a dynamic logistics company in Hull that prioritises employee well-being and growth. With a positive and inclusive workplace culture, you will enjoy 22 days of holiday plus bank holidays, comprehensive health cover from day one, and a pension scheme to secure your future. This role offers the chance to thrive in a fast-paced environment while making a meaningful impact on customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about resolving customer issues, think of examples from your past experiences where you successfully tackled challenges. Be ready to share these during your chat!
✨Tip Number 3
Show off your communication skills! Whether it's through a phone call or an email, make sure you convey your thoughts clearly and professionally. Remember, first impressions count!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love connecting great people with fantastic opportunities in the supply chain world!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer service, especially if it's in logistics or supply chain. We want to see how you've handled customer queries and resolved issues in the past!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Demonstrate Your Problem-Solving Abilities:Since this role involves a lot of problem-solving, share specific examples of how you've tackled challenges in previous roles. We love seeing how you think on your feet!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Candid hire
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare for Common Scenarios
Since this role involves problem-solving and handling customer queries, prepare for situational questions. Think of examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Off Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and concise responses. Don’t hesitate to ask for clarification if you don’t understand a question. This shows that you’re engaged and willing to ensure effective communication.
✨Demonstrate Your Team Spirit
This role requires being part of a busy team, so be ready to discuss how you work well with others. Share examples of how you've collaborated in the past and highlight your positive attitude. Employers love to see candidates who can contribute to a friendly and inclusive workplace culture.
