Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client launches, build relationships, and drive customer success in a dynamic fintech environment.
- Company: Join Candex, a fast-growing global B2B fintech company transforming business transactions.
- Benefits: Competitive pay, flexible work, parental leave, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing the buying experience for large companies worldwide.
- Qualifications: Experience in procurement and strong communication skills are essential.
- Other info: Collaborative culture with a focus on innovation and customer satisfaction.
The predicted salary is between 48000 - 84000 £ per year.
Join the Team at Candex. We're looking for a RVP, Customer Success to join Candex, a rapidly growing global B2B fintech company reshaping how businesses transact. Candex's tech‐based platform makes purchasing fast and easy for enterprise buyers, transforming the buying experience for large companies worldwide.
The Role: As the RVP, Customer Success, you will launch new clients, build and nurture customer relationships, and drive retention, loyalty, and growth. You'll manage worldwide accounts, support issue resolution, provide technical guidance, and partner with Product Development to enhance our offering.
Responsibilities:
- Oversee and lead the launch of new clients, including executive account management, strategic positioning, and value proposition presentation.
- Build a network of key client contacts, connect with SMEs and end users, and drive adoption.
- Address and resolve any client or supplier support or technical issues.
- Perform data analytics, monitor KPIs, and drive usage and revenue growth.
- Conduct Business Reviews with clients, including executive sponsors.
- Provide projections per client and measure progress against projections.
- Identify and execute on new business and client expansion opportunities.
- Recommend product enhancements, improvements, or expansions to meet client needs.
- Create policies and procedures to optimize the customer experience.
- Develop infrastructure and ways of working to support scaling the business.
- Support sales as needed.
Qualifications:
- Relevant experience in procurement, procurement operations, or procurement transformation.
- Experience working with large Fortune 500 companies.
- Strong interpersonal leadership and influencing skills.
- Highly organized and an excellent communicator, both oral and written.
- Ability to influence clients to do more while building trust.
- Self‐motivated and self‐directed, constantly seeking innovative ways to grow Candex.
- Fluency in Italian is an advantage.
Core Skills:
- Bachelor's or advanced degree in Business, IT, Purchasing, Finance, or related field.
- Proficiency in Google Suite and Microsoft Office (Excel, PowerPoint).
- Knowledge of customer service practices.
- Technical aptitude and ability to learn software programs.
- Experience with purchasing systems such as Ariba, Coupa, SAP, Taulia.
- Experience with accounts payable and payment processes/software.
- Experience with CRM software.
Why Work With Us:
- We are humble, hungry, intelligent, and collaborative. Work alongside teammates who value curiosity, kindness, and shared success.
- Competitive compensation that reflects your skills and impact.
- Parental leave and flexible work environment.
- Global team and mindset – diverse, international team that thinks beyond borders.
- Home office setup and professional development opportunities.
- Internal mobility to explore new global roles and career paths.
- Team outings and regular social events.
Our Values:
- Stickler for details – we ensure nothing is overlooked.
- Debate, decide, deliver – open debate to make the right decisions.
- Innovate to simplify – continuously seek simpler ways to operate.
- Follow through and follow up – move the ball forward with action.
- Attract and develop the best – raise the bar and grow skills with leadership support.
- Obsessive customer focus – customer satisfaction is our obsession.
- Learn and be curious – perpetual learning and curiosity drive innovation.
- Act with integrity and professionalism – honesty, transparency, and ethical principles.
Job Details:
- Seniority level: Mid‐Senior
- Employment type: Full‐time
- Job function: Management and Manufacturing
- Industry: Software Development
- Location: London, England, United Kingdom
- Remote possibility: Yes (flexible work environment)
RVP, Customer Success in London employer: Candex
Contact Detail:
Candex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RVP, Customer Success in London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, webinars, or even local meetups. Building relationships can open doors to opportunities that aren’t even advertised.
✨Show Off Your Skills
When you get the chance, don’t just talk about your experience—show it! Use examples from your past roles to demonstrate how you’ve driven customer success and built strong relationships. This will make you stand out!
✨Be Ready for the Unexpected
Prepare for interviews by anticipating tricky questions. Think about how you’d handle client issues or drive adoption of new products. Being ready for anything shows you’re proactive and adaptable.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace RVP, Customer Success in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of RVP, Customer Success. Highlight your experience with procurement and managing large accounts, as well as any relevant achievements that showcase your ability to drive customer loyalty and growth.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our values at Candex. Don’t forget to mention any experience you have with Fortune 500 companies!
Showcase Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Use clear, concise language and structure your documents well. We want to see that you can communicate effectively, both in writing and verbally.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative to engage with us directly!
How to prepare for a job interview at Candex
✨Know Your Stuff
Before the interview, dive deep into Candex's platform and understand how it reshapes business transactions. Familiarise yourself with their tech-based solutions and think about how your experience in procurement and customer success can add value to their mission.
✨Showcase Your Relationship Skills
As an RVP, Customer Success, building relationships is key. Prepare examples of how you've nurtured client relationships in the past, especially with large Fortune 500 companies. Highlight your interpersonal skills and how you’ve influenced clients to drive adoption and loyalty.
✨Be Data-Driven
Candex values data analytics, so come prepared to discuss how you've used KPIs to drive growth in previous roles. Think of specific metrics you've monitored and how they informed your strategies for client retention and expansion.
✨Embrace Their Values
Familiarise yourself with Candex's core values and be ready to discuss how you embody them. Whether it's being detail-oriented or having an obsessive customer focus, showing that you align with their culture will set you apart as a candidate who truly fits in.
