At a Glance
- Tasks: Manage global relationships with Fortune 500 companies and drive customer success.
- Company: Join a fast-growing fintech company reshaping business transactions worldwide.
- Benefits: Competitive salary, flexible work environment, parental leave, and professional development opportunities.
- Other info: Collaborative culture with a focus on continuous learning and career growth.
- Why this job: Be part of a mission to revolutionise procurement and make a real impact.
- Qualifications: Experience in procurement systems and strong communication skills required.
The predicted salary is between 75600 - 92400 £ per year.
About
Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact.
Our tech-based solution makes purchasing fast and easy for enterprise buyers.
Recognized in the Procure Tech 100 for Procurement Innovation, our Saa S Platform and accompanying services completely transform the buying experience for large companies around the globe.
Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!
We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations.
We’ve raised over $130M from leading investors including Goldman Sachs, 9Yards Capital, JP Morgan, American Express, Altos, Craft, and NFX.
Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.
The Role
Candex is hiring an RVP, Customer Success to manage and develop customer relationships that drive retention, loyalty and growth worldwide.
You’ll thrive in a high-growth startup, have deep procurement experience, and be comfortable operating with executive stakeholders.
You will manage accounts – strategic positioning, product promotion, adoption, technical coordination and feedback to Product – while helping us build scalable ways of working and preparing to be a future leader as we scale.
Responsibilities
- Global relationship owner for Fortune 500 and FTSE 250 companies
- Own executive relationships: map stakeholders, run C-suite meetings, deliver business reviews, and drive adoption from pilot to BAU plans
- Identify key client contacts to build a network, connect with SMEs, users and drive adoption
- Oversee and address any client or supplier support or technical issues
- Perform data analytics and watch KPIs to drive Candex usage and revenue growth
- Understand, influence and monitor key client KPIs, surface trends, and provide clear projections to clients and internal teams
- Be the trusted advisor to clients to shape their procurement / PTP spend management strategy and priorities
- Understand Candex products extremely well
- Identify product enhancements, improvements or expansions in order to meet the needs of Candex customers and create value for the organization and our clients
- Support Sales on expansion opportunities and strategic deal closures
- Build repeatable processes and infrastructure to scale the CS function
Requirements
- Procurement domain expertise: hands‑on experience in either procurement / PTP systems sales, implementation or procurement operations or transformation; familiarity with Ariba, or Coupa, and ERPs such as SAP, Oracle, including AP/payment flows and KPIs.
- Experience working with Fortune 500 clients, preferably in an influencing / change / transformation oriented role
- Executive Presence: trusted to run C-suite-level meetings; sets meeting objectives, prepares agendas, engages internal stakeholders and influences outcomes.
- Demonstrable Competency In
- Challenger Process: skillful, relaxed questioning; weaves data into teaching moments; surfaces client‑led opportunities and creates constructive tension.
- Influencing & Tenacity: reliably moves clients to decisive action, anticipates stall points, derisks choices, and converts resistance into advocacy.
- Client Relationship & Client
- Success
Strategy: sets measurable success criteria, builds structured plans with owners and milestones, aligns internal resources and forecasts revenue impact.
- Product Mastery & Questions Answering: can respond professionally to customer questions, read reports, explain delivery and transaction models, and apply release knowledge.
- Communication skills: concise, audience‑tailored, evidence‑based writing and speaking; handles unknowns calmly and provides clear next steps.
- Internal Likability & Collaboration: builds rapport, gives constructive feedback, delegates, coaches peers and contributes beyond own remit.
- Strong influencing, negotiation and stakeholder mapping skills; Highly organized, self‑motivated and an excellent oral/written communicator.
- Technical aptitude to learn software quickly and interpret product data.
- Core Skills
- Bachelor’s or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance.
- Proficient in Google Suite and Microsoft Office Suite, specifically Excel and Power Point.
- Knowledge of customer service practices.
- Technical aptitude and ability to learn software programs.
- Knowledge and/or experience with Purchasing systems and processes (Ariba, Coupa, SAP, Taulia, etc.)
- Knowledge and/or experience with Accounts Payable and Payment processes & software
- Experience with Customer Relationship Management (CRM) software
- Why Work With Us
- We are humble, hungry, intelligent and collaborative. Work alongside teammates who value curiosity, kindness, and shared success.
- Competitive Compensation – Earn a salary and benefits that reflect your skills and impact.
- Parental Leave – Take meaningful time to bond with your growing family.
- Flexible Work Environment – Balance life and work with adaptable schedules.
- Global Team + Mindset – Join a diverse, international team that thinks beyond borders.
- Tech Setup – Get the gear and support you need to work comfortably.
- Professional Development – Grow your skills with training and learning sessions.
- Internal Mobility – Explore new global roles and career paths without leaving the company.
- Team Outings – Connect and celebrate with colleagues through regular social events.
Our Values
- Be a Stickler for Details - we think about the details when making decisions and ensure we haven’t overlooked anything.
- Debate, Decide, Deliver - Candexers foster a culture of open debate so we can make the right decision.
- Innovate to Simplify - we continuously look for simpler ways to do everything.
- Follow Through, Follow Up - we are always moving the ball forward – when we say we will do something, we do it.
- Attract & Develop the Best - we expect each hire to raise the bar, and once they start, they should continue to develop their skills with the support of leadership.
- Keep an Obsessive Customer Focus - our customers’ satisfaction is our obsession, and we will stop at nothing to make their experience simple & flawless.
- Learn & Be Curious - we foster an environment of continual learning and encourage challenging questions and believe curiosity drives innovation and improvement.
- Act with Integrity & Professionalism - we act with honesty, transparency, and ethical principles – ensuring our actions align with our values.
- #J-18808-Ljbffr
RVP, Customer Success employer: Candex
Candex is an exceptional employer that fosters a collaborative and innovative work culture, where employees are encouraged to be curious and continuously develop their skills. With competitive compensation, flexible work arrangements, and opportunities for internal mobility, team members can thrive in a supportive environment while contributing to a mission that reshapes business transactions globally. Join us in a diverse, international team that values kindness and shared success, making every day at Candex meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land RVP, Customer Success
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Candex. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Candex before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace RVP, Customer Success
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Candex:Your cover letter is your chance to shine! Tell us why you want to work at Candex specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Candex!
How to prepare for a job interview at Candex
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
