At a Glance
- Tasks: Support customers with finance and administration while driving revenue through upselling.
- Company: Candela Corporation, a leader in aesthetic device technology.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Regular attendance at our Birmingham office required.
- Why this job: Join a global team making a real impact in the aesthetic industry.
- Qualifications: Experience in customer service or sales, strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Candela Corporation is a leading global aesthetic device company with a comprehensive product portfolio and a global distribution footprint. We are the market leader in the development, manufacturing, and distribution of medical and aesthetic laser and light-based technologies. The Company’s technology enables physicians to provide advanced solutions for a broad range of medical-aesthetic applications including hair removal, wrinkle reduction, tattoo removal, improving the skin’s appearance through the treatment of benign vascular and pigmented lesions, and the treatment of acne, leg veins, scarring and other common indications.
We are seeking a proactive Customer Care Administration Specialist responsible for supporting our customers with their finance and general administration. This role will also be responsible for helping to drive revenue through the renewal and upselling of maintenance contracts and consumable sales. This role combines customer service excellence with commercial awareness to maximize customer lifetime value.
Key Responsibilities:
- Customer Support
- Process work orders ensuring chargeable orders are invoiced correctly
- Process customer credits and rebills
- Act as the main point of contact for assigned customers
- Build strong, long-term relationships and understand customer needs
- Ensure high levels of customer satisfaction and retention
- Handle inquiries, complaints, and service requests efficiently
- Sales & Revenue Generation
- Drive recurring revenue growth by promoting and selling maintenance contracts and service agreements (renewals, upgrades, extensions)
- Proactively identify and convert warranty customers into paid maintenance contracts
- Proactively identify customers without contract and offer and sell them maintenance contracts
- Identify opportunities to upsell extended warranties, service upgrades, and additional coverage
- Develop and maintain a strong pipeline of contract and service opportunities
- Identify opportunities to sell consumables and spare parts
- Proactively contact customers ahead of contract expiration
- Cross-sell and upsell based on usage patterns and customer needs
- Prepare and follow up on quotes and proposals
- Customer Success & Retention
- Monitor customer usage and engagement
- Anticipate needs and recommend preventive maintenance solutions
- Reduce churn by ensuring customers see ongoing value
- Conduct regular check-ins or account reviews
- Operations & Reporting
- Maintain accurate records in CRM systems (e.g. Servicemax, Salesforce)
- Track renewals, opportunities, and pipeline
- Report on KPIs such as renewal rate, upsell revenue, and customer satisfaction
- Collaborate with sales, technical support, and operations teams
Requirements & Skills:
- Experience in customer service, inside sales, or account management
- Strong commercial mindset with proven upselling or cross-selling ability
- Excellent communication and negotiation skills
- Customer-focused with problem-solving abilities
- Ability to manage multiple accounts and priorities
- Familiarity with CRM tools and sales tracking systems
This role requires regular attendance at our Birmingham (B30 3HZ) office.
Education & Experience:
- Bachelor’s degree in business, Marketing, or related field (preferred)
- 2–4 years of experience in customer-facing roles with sales exposure
- Experience in technical products, equipment, or service contracts is a plus
- Relationship building
- Commercial awareness
- Proactivity and ownership
- Attention to detail
- Collaboration across teams
This job description is not all inclusive and is intended to capture most of the job functions. Special projects and other tasks may be required by management.
Customer Care - Marché Français (CDI) in Birmingham employer: Candela Medical
Candela Corporation is an exceptional employer, offering a dynamic work environment in Birmingham where innovation meets customer care. With a strong focus on employee growth and development, we provide comprehensive training and opportunities for advancement within the global aesthetic device industry. Our collaborative culture fosters teamwork and encourages proactive engagement, making it a rewarding place for those passionate about delivering outstanding customer service while contributing to cutting-edge medical technologies.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care - Marché Français (CDI) in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Candela Medical. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Candela Medical before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care - Marché Français (CDI) in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Candela Medical:Your cover letter is your chance to shine! Tell us why you want to work at Candela Medical specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Candela Medical!
How to prepare for a job interview at Candela Medical
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
